martush2017
9 أبريل 2025
Unfortunately, I’m not able to rate the Hotel Luxembourg based on its qualities and facilities. I booked it for 1 night from April 8th 2025. But 2 hours prior to my check in to the hotel the Turkish Airlines informed me that they had to cancel my flight on April 9th and the only option available for me was the flight in the evening of the April 8th. I immediately contacted the Hotel Luxembourg explaining the situation and asking them not to charge me for this 1 night stay as it came as a very negative surprise to from the Airline and an absolute force majeure, even despite the fact that my booking was not refundable in normal situation. The Hotel replied quite fast informing me that my booking is not refundable and they will fine me 100% of the stay tariff. I tried to explain them that it was a force majeure and it’s not my choice not to stay at their hotel - but useless. They charged 100%. And they even didn’t bother to reply to my last message. And it was Tuesday, low tourist season. Definitely more than half of the hotel was empty. I can't appreciate all the delights of staying at this hotel, but I can definitely appreciate the indifference, the absolute lack of understanding, support and hospitality from the management of this Hotel Luxembourg. Totally disappointed! If some travelers care about where to stay in Thessaloniki - I will definitely not recommend Hotel Luxembourg. Go to The Modernist Thessaloniki, which is also in the city center and is absolutely wonderful - both the facility itself and the fantastic staff. This is my completely honest review, with no desire to offend or punish Hotel Luxembourg in any way. But they definitely need to work hard on their customer focus.
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