مستخدم نزيل
4 يونيو 2025
Having booked this lodge through Trailfinders (UK) we drove across the Canadian Rockies to stay here for one night. When we arrived after a long road trip we were told there was no food or drink available. This lodge is long way from shops so I asked why they didn't contact us by phone, text or email to tell us there was no food, the junior on the front desk didn't know why we weren't contacted. The reason why they had no food was because they couldn't get the staff. He went and talked to someone in the back office (presumably the manager who didn't come out to see us) and the junior said they will upgrade us to a better room. The room was horrible, it was dark and dirty; we checked out immediately. After looking at the reviews here on Tripadvisor suggest people avoid this place unless they have an RV to sleep and eat in. Fortunately the nearby(ish) town of Clearwater we found a beautiful Best Western hotel with lovely staff on reception, clean large hotel rooms and they offered breakfast (also nice little restaurant right next door). They also told me that the Helmcken Falls Lodge had changed hands about 2020 so bear that in mind when you read the reviews for that place.
ترجمة