Premier Inn Norwich East (Broadlands/A47)

No air conditioning, extremely uncomfortable, fan provided was utterly useless so we ended up buying our own. Funnily enough the air conditioning was working in the reception area. The staff though were lovely but the experience has put us off using premier inn again

We have stayed at this hotel numerous times over the past 20 years. This stay will be our last. The hotel is dead. We were advised on arrival that we would need to book a table if we wanted dinner. This we did. Went to the restaurant / bar and there were only 4 other people there. There was a barrier across the front door as they no longer welcome walk ins, only guests. No bar staff, you had to push a bell to get service. Loud music, which we asked if they could turn it down. They didn't. Beer was flat, so we went over to Fieldfare for something to eat. Went down to complain in the morning, there was no one there, so we simply left out room key and went elsewhere, Now attempting to get a 2 night refund. I would advise to avoid at all costs.

Room too hot, no air conditioning! Ask about it, they told me that couldn’t do anything. Got sick during my stay of 3 days because of this. Rooms noisy, could hear other guests upstairs walking. Food horrible, pub style but nothing was fresh…..

Another great visit to this hotel the staff are very friendly and can't do enough to help, big shout out to Nic and Sherrie great service at breakfast and always have smiles on their faces thanks ladies. Beds are comfortable and rooms always clean worth a visit

Great central location with easy bus route into Norwich city centre. Staff were so friendly and helpful especially Donna and Jake who went over and above to help us. Plenty of free parking. Good fresh all you can eat breakfast. Would stay again.

Friendly welcome on arrival, free parking, room very clean. Room was extremely hot but there were two fans in the room which helped slightly. Breakfast was nice and the breakfast team friendly and helpful. I would like to give a special mention to Sherrie and Graham. Who kindly baked fresh croissants and bought to our table! That was very kind of you especially when it was so busy. Thank you to the whole team here .