Alpenhorn

We went for a ski holiday for 5 nights but left a day earlier as the room we booked was very small for 4 adults. The mattresses were very hard. Installing a few speakers in the dining room instead of playing from a phone would be good. I had to ask for toilet paper and new towels. Had to pay $5800 for 5 days? The staff were very friendly and breakfast was good! However, I would not stay there again for that price.

We booked here for 2021 during the ski season to take our children to experience the snow for the first time. Before booking we checked what would happen if Sydney locked down or Thredbo locked down. We were told in writing that we would be able to move our booking if Sydney locked down or would be refunded if Thredbo did. When in fact all these things happened we contacted the hotel to be told that we could only move our booking to November or December not rebook or have our money held as a credit to rebook for the 2022 ski season as they hadn't opened those bookings yet. Then we were told if we paid the remainder of the full booking they would move it to the following year. The talked in circles via email and stated they were unable to refund even though they confirmed they would initially all whilst sending us updated terms & conditions. The attitude and customer service provided was appalling ! I can't actually believe that people think this is ok way to treat others who were coming to inject money into their business.

Exceptional service from staff, especially Jacob, Josh and Sharon. Clean, tidy and cozy accommodation. Easy walk to Valley Terminal, although the shuttle is a short minutes walk away. Also easy to catch the shuttle to get to Friday Flat. Lovely breakfast - thanks Chef! No self service laundry however for $10 a bag staff take care of this and it comes back that afternoon. Friendly feeling and would stay again.