Hampton Inn by Hilton Richmond West Innsbrook

10/10 ,

房間乾淨整潔

Nice breakfast, which differs each day. Wide bathroom and bedroom. Very clean. There is a sofa.

環境和設施一般

Only stayed one night and there was a large group there. This large group took over the whole place. In the TV area where the lounge was filled with loud adults and kids. We headed to our room about 8:30 that evening after going out to have a quieter time. The kids were knocking on the door as they were running up and down the hall way, yes, the parents didn't stop them. I thought surely this will calm down by 12 midnight. Well I was wrong, this when on until 3:09AM in the hallway people running talking while going up and down the hallway. Then the groups out side in front of the hotel talking loud.. It was so loud you thought it was in the room. We left the TV on to see if that helped, it didn't. The front desk should have done something to stop this behavior. I was a paying guest also. Very disappointed. I told the young guy who checked me out and he said they had had trouble with them all week. So I had to pay $ 200.00 to stay there and not sleep. The front desk should have stopped the group from disturbing the other guest. I was very upset and very tried there next morning. I all I got was I am sorry, they are leaving today.

It's a very disappointed experience. The cancellation service was unfair and unreasonable indeed!