Casino Hotels Ltd

Staff were very courteous . However the rooms are rundown . The executive room we got did not have any separation between wet and dry areas and so we asked for alternate rooms which I must say they readily agreed to

Location, reception staff, cleanliness factors excellent. Zero ventilation in bathroom. Inlieu of soaps they provide soap solution only and they were found empty. Housekeeping do not refill. Otherwise ok. Good place for vacation stay.

The rooms are worth a stay and comfortable. Service is good just one thing which can be better is basic communication The mini bar menu was missing in my room and a few nuts and chocolate seemed like complimentary which I ended up paying at the end.

The stay was good and convenient.

The hotel is good, worth the price for the room booked. Food is good Reception staffs and even bell boy are curtious and great But certains fixed required immediately Inside the room, The mini Bar menu was not placed and anyone would assume it's a complimentary snacks which is placed in the tray. Items are not expensive. Example cashews and some chocolates but then during the billing it was announced that those were chargeable and even after insisting that mini bar menu was not placed to say it's chargeable, the management could offer it as complimentary. I did not mind paying but and I would have insisted that they charged for it as those charges otherwise would have been placed on some staff. But courtesy gesture was missing . Even in the lunch buffet in the restaurant and during breakfast, the labelling of veg and non veg was missing . No green , amber or red dots to indicate the veg and non veg. Puddings which usually have eggs were not labelled. Such things are basic for any F&B service industry and such basic things were missing. But the cost for rooms are worth and with such small fixes the hotel can get better ratings in future .

Excellent service. Food tasty. I travelled with my elderly mom and staff was very helpful. Thank you. The hotel provided me with extra towels, bedsheets etc on request. Very happy and satisfied with service. Would recommend. Very Comfortable stay