حياة ريجنسي تريشور

The best hotel in the city so far

From airport pick through to check out, the Hyatt Thrissur team were fantastic. My daughter and I were in Thrissur India for a wedding (which was conveniently held in a magnificent hall on the Hyatt property). The spa, gym and pool were all great. Excellent breakfast buffet and plenty of staff on duty to assist in anyway as well as give suggestions on local cousine available. The front desk arranged a driver to show us around the city. In room dining was fast and delicious.

The property is beautiful and check-in was seamless, but unfortunately, almost everything that followed fell short of Hyatt standards. We booked four rooms for a family stay from June 13–16. Due to a family medical emergency, we were unable to check in on the first night. Despite explaining the situation, the hotel declined to offer any credit or adjustment, which was disheartening. My wife had planned a special surprise for my birthday on June 15, which also happened to be Father’s Day. She coordinated directly with Chef Sujith, giving clear instructions: a Lion King-themed , blue color cake with the wording “Happy Birthday Mufasa – Love, Simba & Sarabi,” and blue and white balloon decorations. The chef assured her everything would be taken care of, including reserving a table for 10 at the café. Chef gave a tour of the facility which was nice and highly appreciated. However, by the agreed 9 AM cake-cutting time, nothing was ready. We had a photographer arranged, so valuable time was lost. Decorations were minimal—just three random balloons—and the initial cake was pastel-colored with “Happy Father’s Day” written on it. My wife returned it and asked what happened to the custom order. The replacement cake had a blue jelly-like topping instead of icing and was frozen, making it hard to cut. Worse, “Mufasa” was misspelled as “MUFUSA.” The entire experience was disappointing and embarrassing by Hyatt standards. The transportation service was another issue. I had specifically requested a sedan, but the hotel provided an Innova instead, citing unavailability of sedans. I appreciated that they agreed to charge me the sedan rate for the Innova. However, when I wanted to extend the ride for a few more hours, I called the hotel to confirm if I could continue using the same vehicle, given the arrangement. The hotel staff assured me that I could keep the Innova and that the charges would remain as per the sedan rate. Shockingly, midway through the extended trip, the Innova driver abruptly forced me to switch to a sedan on the side of the road—during heavy rain—without any prior notice or communication from the hotel. I was left confused and inconvenienced, especially as I had family members with me and did not want to escalate the issue or spoil the experience for them, as we were celebrating my birthday. This entire incident felt highly unprofessional and poorly handled. At the very least, the hotel staff should have communicated directly with me before making such a change. Despite this ordeal, the hotel did not offer any compensation or waive the trip charges. As frequent travelers who’ve stayed at multiple five-star hotels—including other Hyatt Regency properties—we found this to be one of the most uncoordinated and inconsiderate service experiences. The lack of internal communication and accountability across departments urgently needs attention.