Shangri-La Hotel Tianjin

Very clean room with nice view.

Absolutely disgraceful for a so-called five-star hotel. The service was shockingly poor from the very start. There was no doorman to help with luggage — completely unacceptable for a Shangri-La. When I asked at check-in, they casually claimed there was a doorman, but clearly he couldn’t be bothered. The front desk’s attitude was already unfriendly, and only after some reluctance did they offer to send our bags up. We waited over ten minutes and had to call twice before they finally arrived. Check-in was equally unimpressive: just handing me a room key with no introduction, no explanation, no welcome. For a hotel at this price point, that’s a joke. On top of that, we had three guests, and every other hotel we stayed at automatically provided extra toiletries without us asking. Here, they didn’t even acknowledge it, and we had to request additional sets and wait for quite a long time. Completely careless and inattentive. And the amenities are outdated to the point of embarrassment: a ridiculously tiny TV, an ancient hairdryer, and nothing that remotely feels five-star. Honestly, it felt cheap and neglected. On top of all this, the overall atmosphere was cold and unwelcoming, as if Asian guests don’t deserve proper service. It felt discriminatory and insulting. Ironically, at check-out, staff suddenly put on smiles which feels absolutely a joke. The only star goes to the view from the room. Other than that, a total disappointment. Never again. By choosing this hotel, you’re only supporting their poor service and discriminatory behavior. Spend your money somewhere that actually values guests.

Another good ShangriLa. Thumbs up for its consistent standards and decent food.

I didn’t recive my deposit to the bank card yet. When it come?

We’ve stayed at this hotel at least three times. It’s special to us because we got engaged there. This time was disappointing. At check-in I asked the customer service representative who helped us to check in to add breakfast for each day of our stay. She didn’t do it. Also, I pre-booked a spa day for two people but when we arrived at the spa, there was only one person working.

Boring hotel, getting points on brand, lounge on the top doesn't serve beer after 20:00. Overpriced for no reason. Same hotel in Cangzhoua, King Lion, just with different name, same design, twice better. People who work in Shangri La are nice and they are hardworkers.