بورتافادي

4th time staying in one of the luxury apartments with friends. Staff were particularly friendly and helpful - every staff member we came across was lovely - at the spa, restaurant and reception. Apartment was as nice as ever with beautiful views across the marina, not even spoiled by the November rain and wind! Spa area was fab, and treatments were great. Only issue was the leisure facilities - outdoor pool and hot tubs were not warm enough (and it is one of the things I look forward to all year) and the indoor pool was colder than usual, so unsure if there was a problem with the heating. Otherwise, cannot fault the hotel, apartment or staff.

Every time we come here, it gets run down more. This time after travelling in excess of 300 miles to get here we find the pool is shut for the length of our stay. The pool's the reason for choosing this resort. There was no prior notice of this.

We had stayed at Portavadie previously (2021 and 2022) as a small family but this time we brought my wider family back to celebrate a big birthday. The luxury apartments we stayed in were spacious, comfortable and well-equipped for our needs (we did not cook for ourselves). Unfortunately the main swimming pool had a fault and was closed, which was a big disappointment to three 10-13 yo children with us. All other pools were open but quite crowded. The staff at reception, in the spa and in the restaurant were all very friendly and helpful, and the standard of the food was excellent. Unfortunately in the restaurant there was a lot of miscommunication between waiting staff and kitchen staff: orders were forgotten, arrived cold, were incorrect. When you're paying this much to stay somewhere you expect the details to be right and there shouldn't be cones, barriers and 'maintenance aware' signs all over the place. Overall the facilities need significant investment and better training of staff in the restaurant. We probably won't be coming back any time soon.