City Express Plus by Marriott Tijuana

國內快捷酒店的水準，甚至還低一點，廁所和淋浴房就是國內旅店的水平。大門口有兩名保安在值守，可知周邊夜晚治安狀況一般。所樓層不時有當地住客走出自己的房間在走廊盡頭打電話，給人一種不安全的感覺。在電梯裏碰到的本地住客，大多數給人一種不好惹的印象。前台人員十分友好和斯文且樂於助人，大門口的兩名保安也非常禮貌和有問必答，點贊。

Dear Executive Offices, I want to give a huge shout-out to Valente at the front desk of Marriott City Express Plus Tijuana. I’ve stayed at this hotel more than 33 times, and every visit reminds me why I keep coming back it feels like home. Valente was absolutely phenomenal. With a line of over 30 people waiting to check in the weekend of Labor Day he was the only one at the counter, yet he handled it all with patience, professionalism, and a genuine smile. Not only was he checking in guests, but he was also answering phones, helping with questions, grabbing luggage and blankets, and assisting Americans despite language barriers. He moved nonstop, making sure everyone was cared for, and never once looked frustrated or overwhelmed. Every time I arrive, the staff makes sure I have what I need an English-speaking TV channel, an extra blanket, and quick help through WhatsApp whenever I reach out. From the security team in the parking lot, to the shuttle drivers, to engineering, to the front desk everyone here truly understands what customer service means. My Spanish isn’t great, but your team’s English always bridges the gap. Thank you for consistently making me feel at home. Valente, in particular, is a rockstar employee and a shining example of service excellence. Marriott City Express Plus Tijuana is lucky to have him. Sincerely, Miss Allen

El detalle que la habitación que nos dieron, cuando uno se bañaba quedaba a nivel el baño con la habitación y se salía el agua por debajo de la puerta del baño. Quedaba un mojadero.