Prere Duque Omorimachi II

Unfortunately, our experience at this property was far from ideal. While the apartment itself was fine, the service and communication from the hotel were extremely disappointing. We faced serious issues during the check-in process—we were left outside the building for hours, unable to access our room due to lack of proper instructions and no timely support. Despite multiple attempts to contact the hotel and Trip, no one responded or offered a solution. We were only able to enter thanks to the kindness of other guests staying in the building who saw our distress and helped us. This kind of lack of support and responsibility is unacceptable, especially after a long day of travel. We’ve stayed in many places with digital locks and self-check-in systems, but never have we encountered such poor communication and total absence of assistance. We sincerely hope the management takes these issues seriously and improves their customer service. Until then, we cannot recommend this property to other traveler

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