VIA INN SHINAGAWA OIMACHI JR-West Group

The location was convenient, the environment was clean, and the room was also quite spacious. Before we left, a member of the housekeeping staff knocked to ask if we wanted our room cleaned. I asked her to come back in half an hour after we'd gone out. Given the cleaning staff appeared to be a foreign national, I decided to play it safe and took all our valuables with me. Around 11 PM that night, returning to the hotel, I found our room door wasn't properly closed; it was left ajar, propped open with the security latch... I was genuinely startled at the time, but thankfully, there was no loss of property. After I called to complain, the hotel only called back an hour later, stating that their investigation would take some time and they could only provide a response the next day. Since we were out all day the next day, we didn't receive their reply until check-out on the third day. They informed me that CCTV footage showed the cleaning staff simply forgot to lock the door, and no one had entered our room during that time. And that was the unsatisfactory conclusion to the matter.