Hermitage Nishi Shinjuku

自助服務，沒有服務人員，很不方便

Nice quiet neighborhood. Dining close by. Train stations about 10-15 minute walks depending on which one you’re going to. Walking to the main area of Shinjuku took about 20-25 minutes at a leisurely pace. Small washing machine, but only air drys by spinning. Took some time to dry clothing. Walls are thin as we could the guests next to us, and above us. Room and bathroom were clean. There are two toilets. Shower needed a scrub down. Mini refrigerator kept out drinks cold. We didn’t use the mini kitchen there. We would stay here again, and recommend to friends and family. We previously stayed at another Airbnb nearby, and this location was more spacious. Good communication with owner via ******* messages.

After 3 amazing weeks in Japan, with many location changes and staying in many places, we finalized the trip in Tokyo. By far, Hermitage was the worst place we stayed in. The room is meant for 4 people and there is barely space for 2. Not enough space for suitecase storage, only 8 hungers (so max 2 clothes to be hunged per person), tiny space to move around the room (because the beds occupy the most and leave a tiny space to move around with the luggage of 4 people in the middle), emergency light so bright so uncomfortable for sleeping, and there was underwear panties from (what we suppose) the previous guest under the table and a bamboo pole (?) - doesn't make sense at all. We tried to wash and dry our clothes, which was quite challenging since there was no space for them to be hung, luckily we could use some ropes that we had with us and improvised a way to get them dry. I cannot understand how this room is meant to be used by four people. It even feels insulting. How we are supposed to at least be able to put somewhere the daily used clothes with such a tiny place. If this room had been meant for 2 people the overall rating would have been way better (in spite of the underwear we found). Still, the overall price is a complete outrageous. I would never reccomend this place

Simple, clean and overall nice. Nice and clean. Simple and a bit old furnished but overall very good. New sofa and living room table needed, they were old and a bit dirty, otherwise very good.

Great, basic accomodation. Lots of beds and two bedrooms was really helpful for our family of 4 with young kids. Two showers and two toilets as well! Bathrooms were great and plenty of supplies. There was little to no natural light in our ground floor apartment which made it feel a bit cavelike! Great local area and near major street. Short walk to lovely park/playground.

I like their customer service because they can respond to my messages immediately and solve my problems. The property's outside environment is quite and safe, and walkable to public transportation. Walk from the property to the market is about 10 mintues and 7-11, family mart, and Lawson.