Hotel Monte Hermana Tokyo

Very very bad service. I booked single room mistakenly, me and my buddy ask if we can change to 2 ppl room and we can pay the price discrepancy. They reject us and said no 2 ppl room, we must buy one more room. We just checked Ctrip and a twin bedroom is available. We book immediately and told me they have twin beds room. They still insist we need to pay fully if we cancel the single room. And one of the staff even black face to us. It is soooo ridiculous, they are obviously cheating us money by forcing us to buy 1 more room. The single room air is mixed with toilet smell which makes me wake up in the mid night. This hotel ruin my Japan Trip, I will never go again!

The staff were very nice and the room was very clean.

地理位置很好，前台很熱情，房間不大，但是很乾凈，洗漱用品也都很好。