Sotetsu Grand Fresa Takadanobaba

No air conditioning and staff do not speak english, It is the second time i stayed here. Last time was smooth. But this time, i stayed two nights, on 11/F, when i back to the room, i inserted the card, switched on the air conditioning;, there was no response. The hotel just switched off the air conditioning back end. I have to called to the front desk and they said it is now ok, then there was air from the air conditioner. The second evening, same thing happened. I need to call again the front desk. I asked if everytime i need air conditioning i have to make a call? The front desk staff no respond, just silent, and just asked me to wait and held the line for 4-5 mins, when he back to the lline, he repeated to be silent. I asked him if he can hear me(over the phone)? Do you know English? It was just silence. It is very disappointed that the staff do not respond, and do not understand how the air control system! I stayed at the opposite hotel for twice, i will choose the opposite hotel instead. Due to this hotel have the cons: 1. Front desk staff do not speak eng, do not understand what you said over the phone. Unless i guess, you need to go downstair lobby, use the google translator in Japanses. 2. No air conditioning! At all. For two nights, the switch in the room is useless, there is no air at all, during the heat wave end july! 3. Hand towel texture is poor, not absorb any water 4. No bottle of water 5. Room is too small. cannot open my 26 inch luggage, ( last time I brought the handcarry luggage)  i stayed in a superior double room; high floor.

高田馬場駅の改札からすぐの立地。 新しい施設。 エレベーターは3台で待ち時間が少ない。 部屋は清潔。 照明もたくさんあって明るさも十分。 USBコンセントは2箇所。 アメニティはセルフサービスでも品揃えが良かった。 ランドリーの使用状況も部屋のモニターでわかる。 価格もありがたい。 東京で満足度はとても高い施設だと思います。

很乾凈 出行方便