Tonglu Ganghui GINLAN JIA Grand Hotel

The sound insulation is extremely poor. When I heard the sound of the sewer upstairs at night, I thought it was water in my room! The call from the next room is clear! The hot water in the bathroom is either boiling water or cold water. No one answers the room phone at all. If you call the front desk, you have to call twice every time to respond! What 5 stars, 2 stars can't be more! The dim sum decorations for breakfast are salted duck eggs and fermented bean curd. I don’t know what the food and beverage department thinks? !

After staying for so many years, I encountered the most dangerous hotel, the worst service, and only one ticket. I slept until eleven o’clock at night, when suddenly a cat jumped from the ceiling of the room, scaring my mother and daughter. I called the front desk many times but no one answered the phone. Finally, I got through. A staff member was sent to drive the cat away, regardless of our safety. The next morning, I told the front desk about this matter. After the front desk reported it, a police officer came, saying that the cat does not belong to their hotel, and that it is our duty to let the cat run in with the door of our room open. There are still such hotels in the world. The point is that my mother was so frightened in the middle of the night when she was 80 years old, she was so frightened, she didn't sleep well all night, and there was a shadow in her heart. The hotel didn't say anything at all, the nature of this kind of hotel is too bad.

The check-in experience is extremely poor, extremely poor, and the worst in the past few years since traveling. Not to mention the problem of unclean cleaning, the adhesive tape on the door of the shower room was stuck backwards, which caused all the bath water to flow out of the shower room to the bathroom floor and flow to the living room, causing slips and falls on the way to the bathroom, glass shards from the glass cut fingers, and blood dripped all over the floor. I called the front desk to treat the wound. I waited for half an hour and had to call three times before arriving. The aunt couldn’t handle it, so I invited the duty manager (a man) to the room. The first thing I did was to treat the wound. I immediately asked the aunt to treat the water in the bathroom. You can watch the video of the state of the water in the bathroom. I went to reinstall the reversed adhesive strips by myself, and it was already installed when the police came. I said one thing and did another thing. What happened was that I didn’t admit the problem of my hotel, and said that our hotel had no stars anyway, and the service attitude of the room was nearly 1,000 yuan. In the end, no one responded to us until we left. I will continue to report to the relevant departments.

First of all, the hotel environment is ok, it is a new hotel after all. But I have stayed in so many hotels and I have not stepped on the pit as much as this one. In the evening, I was trapped in the elevator as soon as I got on the elevator. Five people were trapped in the high temperature environment of more than 30 degrees for 20 to 30 minutes. Later, the hotel upgraded the room type as compensation. But it was because of this upgraded room that we didn't go to sleep until after two o'clock in the middle of the night! After getting out of the elevator, I want to stay in the room and blow on the air conditioner to cool off! As a result, 5 rooms were sweating because the air conditioner was not cooling. One of them was upgraded to a parent-child room in the middle of the night because the air conditioner was not cooling.

酒店設施很新，環境衞生是很好的，有機器人配送服務。位置在桐廬市區，距離Omg心跳樂園40min，週末去遊玩，通天河、白馬上山時間稍長一些。酒店服務到位，前台、大堂經理、006號工作人員態度很好，退房時送了小朋友小零食和手工工藝品。

臨時在攜程訂的日曆房，與度假酒店和民宿比價格很實惠了。離大奇山很近，03 號前台服務非常好，還給我們升級了行政房，累了一天能泡個澡真是太舒服了。 早餐也是正規的很豐盛的自助早餐，對於白天都出去玩衹是需要好好睡覺的，超值