Candlewood Suites Topeka West

Front desk staff, Taylor and Kimberly were awesome and the housekeeping staff wonderful! However, I was traveling for business, the front desk staff confirmed the credit card authorization from my company, but still required my personal card for the $25 incidentals. I was there from June 7th - 27th and they charged the entire stay to my personal card. I contacted and spoke with Taylor who left a message for the manager to return my call - that was 4 days ago and nothing. Tried calling again today and the number keeps hanging up on me. Not happy and if this is how they handle situations like this, without the courtesy of trying to resolve the issue, shows a total lack of any customer service.

Front desk service was top-notch.

Won’t stay here again. The room was not cleaned properly, the bed was not comfortable, and the curtains were broken so that I had to clip them shut with hangers. A lot of noise throughout the night.