Crowne Plaza Toronto Airport, an IHG Hotel

I stayed here for a quick overnight layover and found it super convenient, especially the shuttle that runs every 30 minutes. The staff were incredibly friendly and patient, which I really appreciated after a long international journey. The room was clean and comfortable, though the shower area felt a bit like a hockey locker room. I’m not sure if I was put in an accessible room. As someone who lives in Asia, I’m used to hotels offering a few small amenities like a dental kit, slippers, or at least a bottle of water in the room — none of those were provided, so that was a bit of a surprise. Still, the overall experience was great for the price and convenience. I’d definitely stay again for a short airport stopover.

皇冠假日算是中上品牌酒店，沒想到現實高於期望。房間不大，中規中矩。毛巾手感有點粗糙發硬。離機場大概10分鐘車程，酒店有24小時來回班車算是方便。上樓無需門卡，感覺不太安全。前台給了一個靠電梯口的房間，凌晨2點多被走廊口打電話的人吵醒。入住登記時説是沒有我的名字，搞了半天才找到，無語😓

房間設施較簡單，床墊太軟睡不舒服。咖啡機不能使用，叫了很久才有服務員來換另一台。

accommodating and they’re friendly

有機場接送巴士 很好

I stayed at this hotel and while the room and location were fine, I’m very disappointed with the handling of my deposit. I followed all check-out procedures, but the deposit was never refunded, despite multiple follow-ups. It’s frustrating and unprofessional, and it’s affected my overall experience. I hope the management takes this seriously and resolves the issue, as this is not the level of service guests should expect.