Aluasun Torrenova

Hôtel un peu en hauteur pour ceux qui n’aiment pas les côtes 😁 sinon tout est ok à part peut être le soir où certains ne respectent pas les autres (portes qui claquent, enfants dans les couloirs qui crient) mais bon c’est la vie en communauté. Personnel très accueillant, très propre. Attention si vous louez une voiture difficile de se garer.

Muy biena estancia, ubicación, instalaciones y yodo muy bien la verdad, el único inconveniente fue que estuvimos 1 día sin gel de baño , al hacer la limpieza no tomaron nota de esto. El resto muy bien la verdad.

Hotel is ok, rooms very clean, very good food and location but all inclusive is not all inclusive. You have only 3 drinks beer or wine with the lunch and another 3 with the dinner nothing more. Around the swimming pools you have to pay, soft drinks only free with no limit. Very good hotel for families with young children

I recently stayed at AluaSun for 5 nights with my family to celebrate my 40th birthday. We booked an all-inclusive package for 4 adults and paid a reasonable price. Overall, I was very pleased with the experience and felt it offered good value for money. Positives: Cleanliness: The hotel was spotless throughout. I didn’t come across a single area that made me or my children uncomfortable. The cleanliness standards were clearly very high. Friendly and Helpful Staff: The team was consistently friendly and accommodating. A special mention to Daniel at reception who somehow remembered my birthday and wished me personally—a small gesture, but one that made a big impact. The hotel also left a bottle of champagne and a card in our room, which was a lovely touch. Facilities: The pool bar was well-stocked with food and drinks, which was a huge plus for the kids. There are three pools: a children's pool, a mid-sized shallow pool (0.5m), and a larger pool. The kids’ club was very active, with regular activities that kept the children engaged. The nightly disco was a fun addition—nothing ground-breaking, but enjoyable and well-received. Room Amenities: Beds were comfortable, the pillows were great, and the TV offered a wide range of English channels. Food and Service: There was a decent selection of food overall. Breakfast was standard fare, but that’s to be expected with an English breakfast. The paella was outstanding—definitely a highlight. Food service was excellent, with plenty of staff constantly cleaning and clearing tables efficiently. Location: The hotel is well-located, with plenty of shops and restaurants nearby. Areas for Improvement: Room Size: The room felt quite small for four adults, especially with large suitcases and extra beds. It was a bit cramped at times. While we weren’t in the room much, this was noticeably the smallest room I’ve stayed in at an all-inclusive hotel. Room Amenities: The in-room amenities could be improved. Basic toiletries such as body lotion, toothpaste, and other essentials were not provided—only handwash and shower gel were available. It would have been nice to have the usual hotel toiletries expected at this level. Also no water was a big minus for me. Especially in a hot country expecting us to either stock water by buying them or filling our own bottles and taking them to the room seemed a bit of a let down. Food Variety: While the food quality was generally good, I found the variety limited. Themed dinner nights would have made the dining experience more exciting. I mostly stuck to the paella because it stood out from the rest. Desserts: As someone with a sweet tooth, the dessert options were underwhelming. Many items lacked flavour unless topped with chocolate sauce. The panna cotta, for example, was disappointing. Meat Options: There seemed to be a heavy focus on pork. While I’m not opposed to it, a wider selection of other meats would have been appreciated. Sunbed Reservations: Not a fau

Brilliant hotel for families with young children. Lots for younger children and toddlers to do.. The park, water park and children’s pool are amazing we were able to sit and relax whilst being able to safely supervise. The hotel is very clean and food is to a high standard, lots of variety. My only issue was not enough information regarding allergies, although they have a great selection of alternative milk the food cards just say what the meal is and asks you to ask for allergen info. I did ask on many occasions and received a startled expression and then an immediate yes, it was clear they did not know and were too busy to check so just said yes to be safe. I do expect better when it comes to allergy’s. The only chef that actually checked was the gentleman who served at the snack bar by the pool.

Hotel was great and staff were all very friendly. Entertainment was good, the Coldplay tribute on our final night being the best. Only issue we had was of quite a huge security concern, a man broke through the back gate down by the baby pool area and was roaming around. I alerted a member of staff, but there was a language barrier (not her fault) so we had to wait until someone who spoke better English was available. In this time the man had roamed the entire outside and only decided to make a run for it as he see me watching/approaching him. He'd originally sat on the lounger next to my partner who said she felt very uncomfortable and wanted to go back to our room as he made her feel uneasy, fiddling with something under his top.