Hotel d'Alcantara

The hotel is really nice, good location and nice front yard. Breakfast was good but nothing out of this world. The room was good enough though the wifi was a bit week on the top floor. All in all I would have given it a 4/5 if it wasn’t for the reason that the hotel hadn’t reserved the bicycles i expressed and interest in reserving. They also only had two bikes which wasn’t mentioned on their website. Also one of the was broken. We had planned our trip according to being able to bike. Disappointing to say the least. Tournai isn’t the most touristy location so there where no other rental spaces open (vacation times) and the only one we found was also out of bikes. If we knew that the hotel only had two bikes we could plan in advance. What was most disappointing is the hotel’s lack of action in this situation. They offered us that the boss would drive us to an activity we had booked… which was not something we felt comfortable with and had planned. They asked us to run around the city looking for alternatives. No offer of compensation or a gesture either. Being able to turn a negative into at least a neutral or something positive for a guest is so important in hospitality. Sadly the staff didn’t have that ability which knocks my review down to a 3. I gave this feedback in person as well.

Hôtel A FUIR La chambre se trouve au sous-sol. De plus, elle n'offre aucune insonorisation, rendant difficile une nuit paisible en raison d'une rue très passante, même la nuit. La poussière n'a pas été faite dans la chambre, ce qui est un point négatif pour ceux qui accordent une importance à la propreté et à l'hygiène. Les escaliers, qui sont également couverts de poussière, ajoutent à l'impression générale de négligence. Escalier exigu. L'accès à la chambre est rendu difficile par un escalier étroit. Cela pose non seulement des problèmes de confort pour transporter des bagages, mais présente également un risque en cas d'urgence, comme un incendie, car il serait très difficile d'évacuer rapidement. Cet hôtel présente de sérieux inconvénients qui pourraient compromettre le confort et la sécurité des clients.

Excelente en todos los sentidos con un equipo que nos ha ayudado mucho durante la estancia. Estábamos un grupo familial con varias habitaciones y la verdad es que lo hicieron todo para facilitar cualquier cosa en un contexto difícil para nuestra familia. Desde la reserva hasta el checkout un 10