Extended Stay America Suites - Stockton - Tracy

I had this booked for July 14th and arrived a the hotel at 11:59pm. I got to the lobby at 12:02am on the 15th and was told by Maria at the front desk that it was too late to check in because the "system resets at midnight". Nowhere on my reservation confirmation did it say that you have to check in before midnight. I said to please book another room for that night and she said she couldn't. I called the main number and was told that I could book for that night and then she came back on the line and said that the hotel was fully booked! How could it be fully booked when the room I had already booked was still available? There was another guest there who was trying to get into his room, but left his key in there and she wouldn't let him in! I had to leave and find another hotel. I called guest services and they said that you can walk in and book right away anytime if they have availability. This place is a joke and Maria is rude and unhelpful. Horrible experience with her and with customer service.

Everything was excellent, with the exception of no breakfast. Breakfast is advertised but not available.

Safe, clean and convenient