كريستال بالمز بيتش ريزورت

This is my 5th time coming here. Sadly…it will probably be my last. The first unit they put us in was awful. The couch was so stained…we covered it to sit on it. Both toilets were stained with rust. The one toilet never stopped running. The tub had patches on it from repair. Next morning at 8:30 I went to leave the 5th floor and the elevator wasn’t working. The one wasn’t working when I was here in July. You have to go to another resort to check in or get assistance. My made it down 1 flight of steps to get to our new unit. But she was stuck inside all day because she can’t go up and down steps. I was told a manager would be in at 3. Called around 4. Now told the manager wouldn’t be there until Thursday. It was Tuesday when all this happened. Then I asked to speak to someone that could help me. When I informed that person that the elevator hasn’t worked all day, she had no idea. Then she called me back and said her manager just was over here and rode on the elevator. So I walked out and there was an employee that happened to be here and he even said the elevator didn’t work. I don’t appreciate being lied to. I tried to tell an administrator that I wanted some sort of compensation. She wouldn’t do anything for us. Our small getaway and my mom was stranded in the unit couldn’t go do anything.

Be very careful when booking with this establishment. I attempted to book time here for Labor Day weekend in early June but never received a confirmation email or acknowledgment it went through. I booked it again and once again no acknowledgment or email. My Grandfather unfortunately passed away and after playing phone tag they were able to find two reservations. I was able to cancel one but not another because it is non-refundable. No wiggle room, no condolences. Just be careful working with companies like this.

Home away from home Our 1st time staying, but we have a friend who stays at least 3 times a year here. We are local so we vosit with her when she is in town. Which is nice bc parking close by on the street is a plus for visitors. We enjoyed our 4 day visit. We plan on returning soon. My husband and I are always trying to do a weekend staycation ecery few months. For out of towners, the beach is across the street with access. However, this section if Treasure Island is very wide. So it is a bit if a walk to reach the shoreline. Unfortunately you can't redo what mother nature has created. Go early in the morning or later in the afternoon. Especially in the summer months. The condos are worth the walk.