Tredegar Arms Hotel

The staff were lovely and the room itself was perfect for what I needed, very clean and comfortable and ensuit good size for someone on their own. However, I feel there should be a warning about the clock tower, it chimes every hour on the hour and my room was at the front. I got in from a party at 1:40am and by the time the 6 chimes went off at 6am I gave up and decided to get up and just head for home as I’ve not had a full hour unbroken sleep - this isn’t the hotels fault but something you should be aware of and prepare for (I would usually take ear plugs with me but completely forgot on this occasion).

We visited today as a party of 19 for a family birthday meal and the food was spot on as far as quality goes. We had sent a preorder in as there was so many of us. However, that being said the service was extremely poor. We waited over an hour for food to be brought out, even then peope were finishing meals as others were starting. The butchers blocks come out and had no sauces, we was waiting over 7 minutes for sauces to be brought out and even that was done in a very slow time frame. We had meatballs and lasange ordered with sides of garlic bread and the meals come out and garlic bread over 40 minutes later. We also had 5 childrens meals with a 4 year old waiting over an hour and a half for a meal. There was no checks from the staff on how the food was or if we needed anything. We had to clear the tables of glasses also and that wouldnt have been an issue if the venue is busy but the staff were sat on their phones. The only question we was asked was if we wanted to order desserts. When going to pay they did take one kids meal off the bill as well as the 3 lots of garlic bread. Meanwhile there was over £250/£300 spent on food and thats without all the drinks that were bought The actual venue is beautiful and it comes with a lovely stocked bar and atmosphere. This place could really be a big hit in the valleys of the service was at the same standard as food they serve.

Visited here in early January on a Saturday evening. No parking at the building but literally just down the street. Lovely warm welcome and an extremely well stocked bar with a large variety of gins, vodkas, lager and cider. The restaurant area is small but decor is nice and modern. Lovely menu on offer and the food was delicious. Service was prompt and staff were courteous and professional. Really enjoyed this visit and will definitely return again soon.

Went ere for Sunday lunch. Partner and I had two courses (£20) and it was nice (gravy a wee bit cold and semi-congealed when it arrived after the food). My son only wanted a bowl of soup as he was not feeling grat so we ordered him soup and I did say to the waitress that one course was £15 and she said the soup wouldn't be charged at £15 for a single bowl. When soup arrived, my son found a plastic substance in the bowl and didn't finish it. When the staff came to clear plates, I told her and she just say sorry (nothig more wa said/done). I would have expected the chef/manager to come out and talk to us... When the bill came, it was wrong as they wanted to charge £15 for a bowl of soup (with plastic in it) that wasn't even finished. When i pointed this out, the bill was changed. When we paid, no please/thank yous/apols for plastic on your food. Also, not the TA's fault, but when we were eating, some folk in the pub area had clearly been smoking 'something' outside and the place was full of the smell of it. Staff did close the doot between the resaurant and the pub, so it must have neem noticed, but because staff had to come and go, the smell ingered! We have been to the TA soooo many times without fault, but today was awful!

This was our third stay, this occasion was our first wedding anniversary. The style of the bar the amazing bedrooms and the outstanding food quality and service The main reason we make our journey from Shropshire is the way we are always greeted with a smile and proof that she cares and looks after everyone, we have to take a bow and thank you so much michelle for your professional and outstanding approach Thank you so much Jag and Simon Khaira Charles

As a group we recently attended one of the Xmas party events offering two course Xmas dinner and artist. The room was crammed with no room for dancing. It was Black Friday and people drinking in the bar were coming into the party for free. But my biggest complaint was the food! Vegetables were good the rest was awful. Cold plates, a large stone cold spongy Yorkshire pudding. Luke warm Turkey and gravy that absolutely refused to leave the gravy boat it was that cold and congealed. Dessert was just as bad. At £40 per person I think this is totally unacceptable. I spoke to one long term serving member of staff on the evening. One long term member of staff last Monday and I’ve sent two emails. No acknowledgment of the emails and the staff told me no one else has complained. I know that’s not true. I’ve eaten here before and meals are usually good. Maybe it’s coping with mass catering that’s the problem. We certainly won’t be attending any more Xmas party events.