Courtyard Philadelphia Valley Forge/King of Prussia

Friendly staff

Very nice!

Very clean and quiet. My favorite place to stay when I’m near king of Prussia. Andre.

Things got off to a bad start at check-in. I had pulled up to the space right in front of the hotel, which is marked with two large signs stating that there is a limit of 10 minutes for standing there. When I checked in at the desk, the staff member explained how to drive around the building to park near my room, and then added that I could also just leave my car where it was. I was a bit disoriented after a long drive and also didn't understand how it would be OK to leave my car where it was, right in front of the entrance. I asked her (in what I believe was a friendly manner) to explain it to me again and she got extremely snippy, saying "As I have explained MULTIPLE TIMES ..." We managed to find our room (warning: There aren't many elevators ... if your room isn't near an elevator, it will be a long walk. There are several staircases though), which seemed fine. The rooms apparently all have balconies, although ours was too small for furniture (which other rooms had). The area is quite and wooded, although close to major roads. I had a really hard time regulating the temperature in our room: It was always either a little too hot or a little too cold. The bed was made with a sheet, a very grubby-looking duvet (with someone else's hair on it) and a polyester throw. I chose to take the grungy duvet off the bed. We went to the pool in the morning and had a nice swim before any other guests showed up. The pool seemed clean enough and a staff member came to do the chemicals as we were leaving: It was good to see that it's maintained well.

It was OK in terms of cleanliness (bathroom floor had not been cleaned). I asked for a quiet room and was given a room at the end of the hall on the second floor. However, it was anything but quiet, which my coworkers who also stayed here confirmed. There is ZERO soundproofing whatsoever! I had to listen to my next door neighbor’s entire morning routine at 5 am. I could hear him pee and could tell by his pee pattern that he has a prostrate issue. No thank you! I feel like Marriott properties in general have become quite run down in the past few years and not sure I’m going to be a loyal customer in the future. It’s been a long time since I’ve had a positive experience at a Marriott property.

Great staff. Very friendly. Clean rooms and great area. Definitely would come back