لا كينتا إن آند سويتس باي ويندام يونيفرسيتي أريا تشابيل هيل

We understand that the rules are really different during the COVID-19 crisis, but they need to be up front about what IS and IS NOT still part of the booking. The facility has a pool, and knowing the chlorine in the pool would kill any virus, they had no real reason to close the pool, but we didn't find out that the pool was closed until we got there! The booking promised "free breakfast", but that too was not available even though the booking said it would be. When I checked in, they mentioned that coffee (and hot water for tea) would be available in the lobby, but any time we went to the lobby, the water for tea was barely warm, and it took the staff several minutes when we asked for some hot water for tea. My wife asked for a bottle of water so we could make our own tea in the room. She was told she'd have to PAY FOR the bottle of water. Forget the fact that they took away the "free breakfast" without telling us, we can't eve get (free) water for the room?!? Not wanting the housekeeping staff to come into our room during our stay (to minimize any chance for getting/giving the virus), we tied up the trash bags and left them outside the room for housecleaning to collect. We also placed our garbage cans outside the room so they could give us new plastic bags for the cans. When we came back to the room, the garbage cans were there, but they didn't put bags on or in them. What did they think we left them for?? We had to go to the front desk to ask for more garbage bags. We understand that COVID-19 requires some changes, but tell us about the changes WHEN WE BOOK and work with us while we are there. Somewhat disappointing.

Quiet, clean, comfortable stay. Very convenient location with plenty restaurants to go to. Easy parking. We had everything what we needed for our stay.

The entire facility was well maintained. Staff took pride in their craft. Had all the necessities. I would certainly stay again.

Bed is firmer than I like but the upgrade to the place is AMAZING!!! I recommend staying here. House keeping needs pay more attention to detail. Overall I'll give it a 98%.

Very comfortable room with quality bed and excellent shower. The breakfast is the best with scrumptious biscuits and gravy! The young guy overseeing the food is so attentive! The front desk staff provide outstanding service! My wife and I stay here regularly and have no desire to go elsewhere.

We were not told that there was no hot water when we checked in. The toilet was broken and the phone was broken. When I went down to talk to somebody about that, there was nobody to be found so I ended up taking a cold shower. We finally went back down and they let us switch rooms, but there was still no hot water. They said they would give us a refund but we had to leave and that was about 1030 at night so I could not find another hotel for the same price that I paid. When I try to speak to the manager in the morning, they told me there was no manager and they were only authorized to give us 10% off for the inconvenience. I think it’s ridiculous that there was no manager around after all of these problems that they had a lot of the people were unhappy and left. We felt like we had to stay and 10% was not enough for the situation that was very poorly taken care of. Will not be staying here again.