Stonehouse Motel and Restaurant

Disgusting. The sheets and covers had cigarette burns, the walls had black soot, the mattress was likely from 1972 just like the rest of the decor. They got lucky that they were the only place left in the area that had a room. The good thing was it didn’t smell musty or smoked in. I did a bed bug search and found nothing. In my opinion…. Keep driving.

I stayed at the Stonehouse for one night in December 2023. Never will I again. This had to be the worst customer service experience of my life and I've work in the hospitality for over 30 years. I was quoted a room rate which taxes in was 100$ and they charged my CC 109$. Easy mistake to remedy by just issuing a refund for 9$. Think again. I called over 12 times over the course Dec 2023 - Jan 2024 in order to speak to a manager and every single phone call was that the manager is not in or we don't know his schedule and after leaving my name and number 5 times and receiving no call back after 4 weeks the resolution was to not refund my 9$ but to say that no one quoted me at that price. After speaking with Amandeep Bitar, Talala Bitar, Ellaine Bitar, all of whom just dismissed everything I said over and over I have come to conclusion these people don't care about their guests. Talala Bitar is listed as the manager for Stonehouse on his Linked In and told me his name was David after speaking to him. Why lie about something so small Please support other motel business in the area as the Bitar's really dont care about their guests and will do anything to save 9$. Overall the room was 2/10, it smelled of cigarettes and mold. The sheets weren't clean, the heat was barely working.. This place is a disgusting. Thanks Talal Bitar you are terrible at your job.

This motel is one of the worst stays, I've ever had. The room we stayed in smelled of cigarettes/smoke and was very musty. The sheets weren't clean. The only thing good was that the towels were actually new. I would highly recommend that you don't stay here. The workers aren't very hospitable and the manager is never on duty.

We went to the stonehouse for a month starting on November 1st well our house was getting ready to be moved into and we ended up leaving 2 weeks early because my husband, our 3 year old and I ended up in the hospital thinking we had hives, but turned out to be bed bugs we left as soon as we found out my husband went in thinking they would give us a full refund which they denied leaving us in a very bad situation with a 3 year old we all found a place to get showered off and we had to go out that night to grab each of us brand new outfits and we almost ended up with no where to go leaving us to almost have to sleep in our truck for the next 2 weeks, but we ended up explaining our situation to a hotel near truro and they said they could see what they could do and ended up finding us a room and also gave us a very generous discount for the room we were also left with a big bill when getting all our clothes cleaned plus the medication we had to buy and the stonehouse did not care one bit and I would just really like to warn everybody because the night we left they did not warn a single person and have yet to warn anybody about it and we know for a fact they did not have any professional come out and get the mess cleaned up

Wir sind durch Verspätete Ankunft in Halifax leide erst nach 0 Uhr angereist wurden aber sehr freundlich und nett aufgenommen. Das Zimmer war ok, aber schon recht abgenutzt. Leider ist es nicht so wie auf den Bildern die man sieht aber wo ist das schon so. Wir haben die 2 gebuchten Tage hier verbracht würden uns beim nächsten Mal aber sicher eine andere Unterkunft suchen.

We (myself, son n his girlfriend) were not happy with this place at all. Bathroom smelt like mould, very out dated n rundown n although the room looked somewhat clean we found things from the last ppl staying here so obviously not clean! Our toilet plugged right from the get go and although we contacted the front desk no one came 2 fix it so we had no bathroom facilities for the rest of our stay. The main office doesn’t open until 10 which is ridiculous! The restaurant did not look clean n serves was poor with very little food options! We ended up at the restaurant across the street which was very good. Makes since why the price was so low … in this case u definitely get what you pay n even less! We definitely would not recommend this place.