CocoLand Thu Xa Ancient Town Resort

Petit déjeuner médiocre rien à manger au matin et café froid .je déconseille vivement de partir là bas au mois de novembre.

環境很好，餐廳頂上無邊泳池很特色

環境很好，是旅遊度假的好地方，早餐樣式少了，而且飛蟲太多，不太衞生，衞生方面需要加強，前台增加中文翻譯更好了

Phòng sạch sẽ rất ok , nhân viên thân thiện cực kì . Đồ ăn khá ổn . Xunh quanh cũng có nhiều chỗ thú vị để đi tham quan

tâm ổn

This review reflects the actual experience of my family during our recent holiday at the resort. This was our second stay here. Previously, I rated the resort 1 star due to poor staff attitude, but I agreed to delete that review after the resort contacted me and requested its removal. My family decided to return this time because we consider the resort's facilities to be relatively beautiful and decent for Quang Ngai. However, the actual service quality was disproportionate to the hardware, and there are serious issues regarding management and operations that are unacceptable: 1. Staff Attitude and Conduct: Service quality did not meet requirements. Notably, when we were dissatisfied, staff used personal reasons (fear of salary deduction) to ask us not to rate 1 star. Using internal salary policies to negotiate with guests while providing substandard service is extremely unprofessional. 2. Reception Department: Their working style was very rigid and robotic, especially the receptionist wearing the yellow Ao Dai. You cited resort rules and regulations to the customer; however, internal processing or asking for management approval is your internal matter. We simply wanted to switch from a King room to a Twin room (since the rates are identical), but the handling was incredibly rigid and caused significant disturbance to us. The reception team was indifferent and showed absolutely no care for the customer. 3. Housekeeping: They did not check the room thoroughly upon checkout, falsely claimed items were missing, and asked the customer for compensation. Only after re-checking did they confirm that all items were accounted for. 4. Breakfast Buffet & Services: The breakfast buffet was poor; my family stayed for 3 days and the menu did not change once. The "Banh Beo" (water fern cake) was tasty, but only because the resort bought it from a local vendor. There is no Room Service available. The only bright spot regarding service: The buggy drivers were very lovely and cheerful. Although the facilities have their merits, current operations and service are unacceptable. Management should seriously review their staff training processes. The resort claims 4-star status, but the service quality is only 1-star. True hospitality and guest support are completely non-existent.