دبل تري باي هيلتون توسن - ريد بارك

房間衞生，服務態度好，早餐也很贊，環境優美

It'd been a number of years since I stayed here. I do not like at all how they have put bars around the entire resort. If you have an outward facing room towards any of the parking lots, you have to use your gate key every time you want to go into the rest of the grounds. This gets really old, fast. Other than that, I love the management here, especially the youngish man with the cool name. The entire staff is definitely very helpful and accommodating. It's only the iron bars everywhere that keep me from giving this tried and true place five stars. Will definitely return. Still love this place.

When we arrived we were greeted by huge roaches that looked that had been dead for a while. Our restroom for a party of 4 had 2 towels and midway through a shower we discovered there was no conditioner in our bottle. When my husband went to ask for 2 towels they said the only person with a key had left for the day so we couldn’t get any until the morning. The jacuzzi was not available all day and when I asked if they would open it anytime soon the elderly gentleman rudely said no with no further explanation. My son went to use the gym restroom and scraped his foot pretty badly on a machine. I was trying to ice and bandage it Asap. It was about 11:30 when my husband called the front office to get a 30 minute late check out he was told yes and 5 seconds later told no. The lady at the front office said she should have asked her manager Alee first before telling us yes. I would not recommend this hotel. Beside the breakfast staff and the one lady at the front desk all other staff is rude. Hotel is run-down.

Our air conditioning wasn’t working. I let the front desk know, but nothing was done. With 100 degree weather you would think they would check to make sure the air conditioner was working. There was also a bug in our bed, we were told they were short on house keeping, so I’m guessing this means rooms aren’t going to get properly cleaned. There was a group of people smoking in the pool area and no one told them to stop. I’ve stayed here many times and never had a bad experience until now.

Really enjoyed that we were able to park right in front of room which made it easy to add an unpack our bags.

It was an awful experience! From the property exterior, to the room size, bathroom size, poor lighting & no fan, Pitiful WIFI, charging $3.00 for a bottle of water, very dated carpet & curtains, I had supposedly paid for a poolside patio room, not even close, Then the EXTREME bathroom experience! Toilet overflowing, hence couldn’t use it! They did over a plunger, which I had to use myself! Hellllloooo, I’m not a plumber! Yes, it was at 2:00am, which my alarm was set for 4:30am. Hence, couldn’t go back to sleep & left early to go to the bathroom!!! Then the smell! So awful ! Smelled like a cat liter box! Very minimal amenities! VERY DISAPPOINTED!! I would of changed hotels, though was too tired from driving & knew that I had an early work event!