مراجعاتNgn Gran Hotel

رد من مكان الإقامة: Dear Emiliano,Thank you for your feedback, and I’m glad to hear that you found everyone to be nice. However, I sincerely apologize for the inconvenience you experienced regarding your room placement. I completely understand how important it is to have a room close to the elevator, especially given your situation, and I’m sorry that this request was not accommodated.Regarding the early check-in fee, I apologize if this was unexpected. I will bring this to the attention of our team to ensure better communication in the future.Your comfort is important to us, and I would appreciate the opportunity to make this right. If you decide to stay with us again, please reach out to me directly, and I will personally ensure that your requests are fully honored.Thank you again for bringing this to our attention. We value your feedback and hope to have the chance to provide you with a better experience in the future.Warm regards,Berna

رد من مكان الإقامة: Dear Kent,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay.Regarding the security deposit, I'm glad to inform you that the receptionist did return it upon check-out. Furthermore, we are investigating the issues you mentioned, including the cleanliness of the restaurant tablecloth, the malfunctioning key, and the elevator situation. Please accept our sincerest apologies for any frustration these may have caused.Your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to ensuring that your next experience with us exceeds your expectations.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warm regards,Bernadeth EsguireroMarketing Staff