Sandbox Apartments

The location was great, but the apartment was dirty. There was a cockroach in the coffee machine which was full of pods and there were food scraps in the cupboard. It was generally unclean. There was also no oven or stove - just a portable cooktop.

If they call this place a "luxury'' apartment I would hate to see their definition of a "basic" apartment. To begin with the parking space available was far too small. Damaged my hire car trying to get in to it. The external concrete stairs leading to the second level were broken in places and very dangerous. The timber flooring was just basic floor boards with rows of nail heads visible. The furniture was well passed it's use by date and not clean. The minimal kitchen cutlery and crockery were a hotch potch of unmatched pieces. The flush button on the toilet was so rusted it was difficult to get it to operate. The roller blind in the bedroom collapsed while we there management were not interested in fixing it so it was still lying on the floor when we left. Would never stay there again.

The photos of the "Deluxe one bedroom apartment with balcony - no view" don't show the full realities. The outdoor table shown is not private (our assumption) but is on a common veranda. On opening the front door, we were immediately 'attacked' by 2 massive cockroaches running around one of which ended up hiding under our bed for the night (not good). I grew up on the GC (Currumbin) so know about the Cockroach problem and what a treated and looked after property looks like. This particular appt def was not in that category. The apartment was dirty in places and well in need of a coat of paint. In summary, maybe we were unlucky however our comments about it being 'tired' and dirty in places are not unique amongst the reviews.

Such a great spot! Very close to the beach and the apartment was perfect for the weekend.

I’m deeply disappointed with my experience with Sandbox Apartments in Tugun, Queensland. After waiting 14 business days for my deposit to be returned, as instructed by Andre, I followed up as any customer would. The website (Google) clearly showed that the apartments were open (in green), so I called at 6:30 AM. When the call started diverting, I assumed it was too early and hung up, thinking nothing of it. To my surprise, I received a call back from the clerk's boss, who was irritated and downright rude. He was clearly angry that I had woken him up, and his condescending tone made me feel as though I was the one at fault for following up on a service I was owed. I explained that I only called because their website listed the apartments as open, and the call was diverting, which typically indicates availability. Rather than understanding my situation, Jason doubled on his frustration, making me feel like my call was an inconvenience rather than a legitimate inquiry. What’s most upsetting is the lack of professionalism and the complete disregard for basic customer service. I felt disrespected and dismissed for trying to resolve an issue that should have been handled weeks ago. This kind of treatment is unacceptable in any business, especially one that deals directly with customers and their money. I cannot, in good conscience, recommend Sandbox Apartments to anyone. This experience has left me with a sour impression of the company, and I will not be returning. It's disheartening to see that such a lack of care and respect for customers exists. Updated reply from the business: The transaction was returned and yes is a pre authorisation, about the phone call it wasn’t me but anyway you did what you had to do, with reviews and complains so I won’t expect anything less than another complain, by the way you’ve stayed here so you know there’s no one at reception at 6.30 am, so don’t say I didn’t know it wasnt open. About your escalation do what you have to do, but it probably will be arriving soon if it didn’t already. It has been escalated to the bank as no resolution was found, and despite their reply, they have not returned my deposit.

I’m deeply disappointed with the experience I had with Sandbox Apartments in Tugun, Queensland. After waiting 14 business days for my deposit to be returned, as instructed by Andre, I followed up as any customer would. The website clearly showed the apartments were open, so I called at 6:30 AM. When the call started diverting, I assumed it was too early and hung up, thinking nothing of it. To my surprise, I received a call back from someone named Jason, who was not only irritated but downright rude. He was clearly angry that I had woken him up, and his condescending tone made me feel as though I was the one at fault for following up on a service I was owed. I explained that the only reason I called was because their website listed the apartments as open, and the call was diverting, which typically indicates availability. Rather than understanding my situation, Jason doubled down on his frustration, making me feel like my call was an inconvenience rather than a legitimate inquiry. What’s most upsetting is not just the lack of professionalism but the complete disregard for basic customer service. I felt disrespected and dismissed, all for trying to resolve an issue that should have been handled weeks ago. This kind of treatment is unacceptable in any business, especially one that deals directly with customers and their money. I cannot, in good conscience, recommend Sandbox Apartments to anyone. This experience has left me with a sour impression of the company, and I will not be returning. It's disheartening to see that such a lack of care and respect for customers exists. Thank you for making that very clear, Cheers Jason!