Courtyard Tupelo

I am deeply disappointed in this Courtyard on ALL levels. As an elite Marriott member, this hotel does not follow Marriott standards, and does not deserve to be affiliated with Marriott. This hotel stands at #1 for worst guest experience ever in my 30 years of corporate travel. If you can avoid The Courtyard by Marriott in Tupelo, MS. then do so at all costs. There are other Marriott properties nearby, but other cities in MS would be a better choice. This hotel is horribly mismanaged. From the ownership group, to the hotel management, and the hotel's extremely hostile and confrontational staff. Neither the management, and or the staff, holds itself accountable in wrongfully blaming guests for apparent hotel issues. The average guest would assume that "Hotel Staff would be empowered to resolve issues", but this hotel intentionally refuses to resolve the problems, and further they blatantly go out of their way to infuriate guests, inflaming tensions, and ultimately chasing guests away. THE LAST STRAW: I called the ownership group. The regional VP refused to cooperate with me, and or Marriott for that matter. The regional VP literally phone-bombed me, and stalked me on social media before I had blocked him. I filed a complaint with Marriott Guest Services, and the Elite Service manager was so disgusted with this hotel's treatment of me that she "resolved the issue immediately", awarding me 25K points, giving me stay credit, and also the points I earned through my paid stay.

The staff were very friendly And kind We had no problems with this Faye

Everything was Exceptional!!! Everything was absolutely wonderful. The staff was very friendly and helpful, the room was super clean and very nice, the bed was so comfortable, and the view from the window was awesome! Courtyard is definitely where I’ll be staying again when I’m in Tupelo overnight!