Trump Turnberry

Our stay at Trump Turnberry was fantastic! We stayed in a King Deluxe room which had beautiful decor and a lovely relaxing feel. The service from the staff was great, specifically the friendly check in where we were given a full explanation of amenities and food options, the tour of the spa, and my personal favourite the turn down service with complimentary chocolates. Can’t wait to stay again!

Our one night stay was excellent from start to finish. Welcomed by Graham at bottom of drive. Valet parking (excellent experience) Joshua on front desk, professional and friendly (such as credit to this hotel) Room upgrade wow 😮 Hotel is immaculate.

On arrival at the hotel, we found it difficult to get a parking space. Long queue for check in to be told our room wasn’t ready. Young girl on the desk had absolutely no customer service skills and couldn’t crack a smile. Room was finally ready but bag hadn’t yet arrived so we were unable to get ready and go to the spa. Finally bags arrived to our room and the robes supplied were not in a particularly great condition, so again we had to wait to have another sent up. Spa was lovely although very busy - maybe avoid weekends if you’d like more of a relaxing break. Dinner in the clubhouse was lovely, service impeccable and the young girl serving was a credit to the hotel. Food was lovely too. Breakfast again - long wait to get seated then seated right at the back near the hot plates, asked to be moved as constantly being brushed past by guests and workers. Overall, for a hotel that classes themselves as luxury and 5 star, I would say many improvements needed.