WoodSpring Suites Tyler Rose Garden

There were roaches climbing out of the AC unit (at least 5-7) and 3-5 in the restroom. We turned around and walked out.

DO NOT GO HERE!! When I arrived I was given a room on the 4th floor. As I walked away and asked for the elevator and it wasn’t not working. I was then given a room on the 2nd floor. When I got to that room the AC was not working and the room dirty smelled mold. I walked out and asked for a refund and then was told I had to call the manager on Monday to ask for one.

When I first arrived the outside part of the a/c was coming off when i came inside I was told that the phones are not working that there doing reservations in the building I booked my room online on ******* and I was told I couldnt check in until 3pm so that made me upset then when I finally made it there my room was on the 3rd floor the elevator was out of order my room was dirty walls was nasty dead roaches on the floor and ontop of my refrigerator I was told they only had one house keeper but clearly they must of missed cleaning my room I had 2 queen size beds the bed frame was cheap the bathroom was nasty so i decided to leave Because of the nastiest and I was trying yo use my key on the 1st floor to go around to make a complaint and the key didnt even work I had to use the side door of the building to exit then walk around to the front again this was the worst room Ivd ever seen

In room kitchen faucet broken off, tv had sound but no picture, no toilet paper. Elevator not working long term, not informed despite my obvious handicap and only after payment made and then tolf no refund. I recommend this hotel be barred from ******* listings for intentional misrepresentation.

Don't stay here The building was filthy, they gave away our room, once they found us ac room it was open when we got to it, there were cockroaches and they would give us a refund.

Worst experience ever Worst experience ever. I will never ever book this place again. I got charged for reservation that was canceled when I arrived. They could find my reservation, the manager extremely rude and very unprofessional.