مراجعاتKempinski Hotel Khan Palace Ulaanbaatar

رد من مكان الإقامة: Dear Lakshmiya,Thank you for writing about your stay with us. We are delighted to hear that you enjoyed our friendly staff, convenient location with parking, and comfortable room amenities.Sincerely apologize for the issues you encountered during your stay. We care about what you say and are working to make things better. Your words help us do better for all guests. Appreciated again for your honest review. We would welcome the opportunity to host you again in the future. If you have any further questions, please do not hesitate to contact us. Sincerely, Tamir Tsolmon, General Manager

رد من مكان الإقامة: Dear Guest,Thank you for your review and for choosing our hotel. We're pleased to hear that you found our location convenient and that our housekeeping team kept everything clean for you.We're sorry to hear about the mattress in your room. A comfortable bed is so important for a good night's sleep, and we apologize that yours didn't meet our usual standards. Your comments help us make sure all our guests have the comfortable stay they deserve. We appreciate you letting us know about this issue.Hope you'll give us another chance to provide you with the quality stay you expect. Sincerely, Tamir Tsolmon, General Manager

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review. We are delighted to hear that everything about your stay met your expectations. It's particularly gratifying to know that you enjoyed our convenient location, appreciated our service, and had a pleasant experience at both our restaurant and bar.Our team works diligently to provide an exceptional experience for all our guests, and your kind words validate those efforts. We hope to welcome you back soon for another perfect stay with us. Sincerely, Tamir Tsolmon, General Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for your wonderful review. It's particularly gratifying to know that you appreciated the cleanliness, comfort, and modern feel of your room. Our housekeeping team works diligently to maintain high standards, and I'll be sure to pass along your compliments to them.We take great pride in our staff's dedication to service, and I'm pleased that they were attentive and accommodating to your needs throughout your stay. We hope to have the pleasure of welcoming you back again soon. Sincerely, Tamir Tsolmon, General Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your feedback about your stay with us. We appreciate your honest assessment of our room facilities and breakfast.We understand that your experience was average, and we are always looking to improve our guest experience. We strive to continually upgrade our amenities and dining offerings to meet and exceed our guests' expectations. Your feedback helps us in this ongoing process of improvement.Thank you for taking the time to share your thoughts and hope to have the opportunity to serve you better in future visits. Sincerely, Tamir Tsolmon, General Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your comprehensive feedback about your stay with us.We are delighted that you found our hotel comfortable, clean, and peaceful. Your positive experience with our staff and their friendliness means a great deal to us, as we strive to provide exceptional service.We appreciate your candid feedback about our Sakura Japanese restaurant. Regarding the massage service, we understand that as a relatively new offering in Mongolia, there is room for growth and improvement. We are committed to continuously enhancing our wellness services and training our staff to meet international standards.Your honest feedback helps us identify areas where we can do better. We thank you for your constructive observations and hope to welcome you back soon. Sincerely, Tamir Tsolmon, General Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for your wonderful review and generous recommendation. We're delighted that you had such a positive experience at our hotel.It's fantastic to hear that you enjoyed so many aspects of your stay - from our spacious rooms to our dining options. We take great pride in our culinary offerings, so we're particularly pleased that you found both our breakfast and restaurant meals to be excellent. We also appreciate you highlighting our staff's language capabilities and friendly service, as we strive to ensure all our guests feel comfortable and well-cared for.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back again in the future. Sincerely, Tamir Tsolmon, General Manager

رد من مكان الإقامة: Dear ZoeWu11,Thank you for your perfect 5-star review of Kempinski Hotel Khan Palace Ulaanbaatar. We appreciate your recommendation and comments that we offer good value for business travelers, particularly in comparison to other hotels. Your excellent ratings across all categories - surroundings, amenities, cleanliness, and service - inspire us to maintain our high standards. We look forward to welcoming you back on your next business trip.Sincerely,Tamir Tsolmon,General Manager

رد من مكان الإقامة: Dear valued guest,Thank you for taking the time to rate your experience at Kempinski Hotel Ulaanbaatar. We're pleased to see your high score for cleanliness and appreciate your positive ratings for our amenities and service.We've noted your feedback about the surroundings. While our location offers certain advantages, we understand it may not meet everyone's preferences. We're always looking for ways to enhance our guests' experiences both inside and outside the hotel.Your input is valuable in helping us improve. We hope to welcome you back for an even better stay in the future.Sincerely,Tamir Tsolmon,General Manager

رد من مكان الإقامة: Dear valued guest,Thank you for your review. We’re glad you had a comfortable stay. Your feedback about the decor is noted, and we’re happy to hear you enjoyed the breakfast. We look forward to welcoming you back!Sincerely,Tamir Tsolmon,General Manager

رد من مكان الإقامة: Dear Tianzhixuewu,Thank you for your perfect 5-star review. We're thrilled you enjoyed our surroundings, amenities, cleanliness, and service. It's great to hear you appreciated the excellent soundproofing. We aim to provide a top-quality experience and are glad we met your expectations. We look forward to welcoming you back for another satisfying stay.Sincerely,Tamir Tsolmon,General Manager

رد من مكان الإقامة: Dear valued guest,Thank you for your excellent 5-star review. We're delighted you found our surroundings, amenities, cleanliness, and service perfect. We're pleased that you still consider it a very good hotel. We continuously work on maintaining and upgrading our facilities. Your feedback helps us improve, and we look forward to providing you with an even better experience on your next visit.Sincerely,Tamir Tsolmon,General Manager

رد من مكان الإقامة: Dear valued guest,Thank you for sharing your thoughts on your stay at Kempinski Hotel Khan Palace Mongolia. We appreciate your candid feedback about your experience. We take pride in upholding the Kempinski standard and regret that we fell short of your expectations on this occasion. Your comments are valuable as they help us identify areas where we can enhance our service and facilities. We are committed to continuous improvement and hope to deliver a more satisfying experience that truly reflects the Kempinski brand in the future.Sincerely,TamirTsolmon,GeneralManager

رد من مكان الإقامة: Dear valued guest,Thank you for your feedback on your stay at our hotel. We appreciate you taking the time to share your experience with us.We're glad to hear that you found positive aspects during your visit. Your comments about the breakfast and room size are valuable to us.We continuously strive to improve our guests' experiences. Your observations about our facilities have been noted and will be shared with our management team for consideration in future updates.We value your patronage and hope to have the opportunity to welcome you back for another stay in the future. Thank you for choosing our hotel for your visit to Ulaanbaatar.Sincerely,Tamir Tsolmon,General Manager