Levels Unawatuna

높은지대이고 청결도는별로인데 조식은 좋았고 수영장이좋아요

отличное расположение, безумно красивый вид из номера, очень вкусный завтрак из минусов - ремонта в номерах небыло давно, гдето отвалилась штукатурка, потёртости .

NEVER EVER TRY THIS PLACE. I went to this place to stay after seeing the pictures from Agoda, but the hotel is nowhere matching these pics. I inquired about this and they said they can refund my Rs 40,000 if I opt to not to stay and I came back trusting their word and now they cheated me and informed Agoda to not to pay me as well. I will go ahead with the complaint at Tourism department on this as well as the spot looked suspicious to me with guys and girls together. Never recommend this place to anyone, especially with the family and kids.

I was extremely disappointed to have my reservation at Levels Unawatuna suddenly canceled on the day before our stay (16th April 2025). Actually, they cancelled last night before the stay. So, I had to complain to Agoda about the issue I faced due to the sudden cancellation. The sudden cancellation disrupted my plans and added unnecessary stress to my trip. They are very irresponsible, and they never tried to make any alternative arrangements for our stay. I strongly advise others to avoid booking this hotel if you don’t have any alternative options.

Worst Hotel Ever – Staff Are Extremely Rude! This was the worst hotel experience I’ve ever had! I booked through Agoda and fully paid in advance, but when I arrived, the hotel was CLOSED. After waiting outside for 10 minutes, a staff member finally showed up, spoke to us rudely, and didn’t even apologize for the inconvenience. When the manager finally arrived, she was just as rude and told us they don’t accept Agoda bookings—then why is their hotel listed there? Instead of helping, she made us wait for hours and then canceled our booking without any concern for us. To make things worse, their listing claims "free parking," but the reality is that the parking is just on the main road. Complete false advertising! The staff here treat guests with zero respect, and their service is beyond terrible. Avoid this place at all costs!

We had gone as a couple and booked a 3 night stay here. It was quite a mixed experience which I will explain in detail below: The Pros: Very helpful and polite staff. The manager is extremely helpful and provided us with a lot of information. The food is wonderful. We had all our breakfasts and a dinner here. The view is wonderful, you can see the harbour directly from the hotel. The Cons: The property itself is worn for care. It seems like it was made very well a few years back but the maintenance hasn't been done very well, especially for the price we paid. The photographs make it seem very big and grand but it is actually quite small and cosy. The location. This was one big pain. The property is located on the top of a hill. It is close to Jungle Beach and Peace Pagoda. But to get down to Unawatuna Beach and the other restaurants around, can be very cumbersome. If you do not have your own transport you need to hire a tuk tuk, which is very very hard to get. (You will have to use PickMe or Uber and that is anyway better because hailing a tuk tuk otherwise you would get fleeced). The bigger problem is the return journey if you return post 9pm. You will have to hail a tuk tuk from the market place because no tuk tuk wants to climb the hill at night, so they will cancel on all apps and you will have to pay them extra to get you there. Not really the hotel's fault but its an issue.