The Swan Hotel

Visited during a quiet lunchtime on a sunny midday week day. The lady behind the Bar was pleasant and friendly. After eating at The Swan Hotel previously, (under previous management), we looked at the menu and decided to grab some lunch. After waiting 35 mins for a Bacon Chop and Scampi, we received our food. The bar was quiet about 4 couples eating, we received our food, one plate at a time from a young man, who was also pleasant and friendly. The food look really unappetising. Very plain and boring. Yes, it’s Pub food but come on! My Bacon Chop was really dry and tough, as if it had been defrosted quickly, and/or cooked in the microwave then finished on the chargrill. The fried egg was overcooked and tasted strange and not nice. Both chips were just warm. My wife’s Scampi was ‘just okay’, but fried heavily, the mushy peas were bland and cold. We ate our food as we were starving having had the 35 mins wait. No one came to check on us. After the meal I spoke to who I believe the Landlady. She was very pleasant when I spoke with her. I gave her our feedback to assist the business as locals we always try and support local where possible. I did not want any money back as I would ask for that. She mentioned that she normally gets very good reviews, which I can see on Trip Advisor. But I just don’t get it, really? Is this the best Upton has got to offer nowadays? Very disappointed by our food , although the staff were good.

Beautiful location but noisy until the bar closed. Clean room but basic. There's not much on the menu for people requiring specific diets.

We went for a meal. It was on a Wednesday evening and they had a a special offer of two meals and a bottle of house wine (red or white) for £30 . We arrived at approx 8.30 and didn't realise they stopped serving at that time. However the chef happily stayed over and cooked our meal. I had a ribeye steak and my husband had sirloin. Both served with their special chips and trimmings. We really enjoyed our meals and the staff were friendly and helpful. Such great value too. We highly recommend this place for food and service and will be going again soon.

Our 5th stay at The swan, whenever we visit Upton The swan is our go to place. It's a gem, it's a wonderful old building, full of character and charm. The bathrooms has changed some since our last visit, a job well done. We had room 2, this time, overlooking the river, stunning views. The food is always tasty, never had any complaints there, uncomplicated menu, and great food. And last but by no means least, is the staff, just marvelous, welcoming, friendly and so very helpful, we have always been looked after well whilst staying at the Swan. Luke is doing a great job, and has a great team, and it's clear to see, and nice to see happy staff. Debbie we have met from our very first visit to the swan, 5 years ago, feels like going back to see a friend now, nothing is too much trouble for her and the other staff too, sorry guys I don't know all your names, but thankyou to you every single one of you for our lovely stay once again.! We shall see you soon. Best regards Sharron and Trevor

Had dinner with my friend on Wednesday 4/6/25 Steak night - 2 steaks and a bottle of wine for £30 We know that certain wines attract a surcharge plus sauces and onion rings have an additional cost but for £30 brilliant value As usual service was brilliant -: especially Paige and Ollie Go regularly and will go again Well done Swan

We booked tonight for the Steak Night £30 deal to include a bottle of wine. On ordering our wine we were told there was a surcharge of £5 for the wine we always had at no extra charge. We ordered extras: onion rings and pepper corn sauce. Ollie said “he needed to do the maths” and put it on a tab! As he didn’t know what the bill was. He went off to talk to a man at the end of the bar for the duration whilst Paige was polite and served our food whilst he clicked his fingers to see to us. I wasn’t impressed by his attitude. The bill came to £49.80 almost £20 over the £30 meal deal. Living in Upton and having used the Swan regularly, we would not recommend to friends and family and use again after this experience tonight.