Star Inn Hotel

What an awful place. We arrived at 3.30pm and one of our rooms was ready the other we were told would be ready when we returned from our event it wasn't and we had to hunt down 2 quilts from other open rooms. Wanted a shower before we left for the party no hot water and non this morning. Couldn't use the wi-fi because it 'interfered with the till'. We arrived back at 11pm and there were no hotel staff to be found to help with our quilt problem. Don't think anyone lives on site. Is this even legal. Awful

This place seems to be a front for something else. No care or quality at all in the service. Witnessed owner/ manager apologising to a tearful member of staff for pay being several weeks late. Beer ok. Food very unusual to say the least! I was served 20 minutes before my wife and even though we both ordered the roast our meals were totally different. No roast potatoes for my wife- on enquiring was told they had run out, mine were cremated so at a least she wasn’t missing out on much. Cold, over cooked veg- a different selection for each of us , no parsnips, gravy so over seasoned it was inedible. No desert options at all

Staying in Upton upon Severn for a few days and gave The Star a visit. Walked in and the five customers stopped talking! No welcome from the bar staff who spent her time on her phone. Decent drinks but there are much better pubs nearby. Clearly, you have to be known to be welcomed!

This is the 4th time we have been to the sunshine festival and the 4th time we have popped in to watch Liverpool play on the bank holiday weekend , the bar was packed and the bar staff / locals friendly , we watched the footy in the Bogarts room , just for the record Liverpool won 1:2 with 2 late Nunez goals . Thank you and we will see you next August bank holiday 2024

Having met Stuart and checked into my comfy room I thought all was well?! However, come morning and time for a shower—hold it right there !—no hot water at all!!!! So, in a hotel the minimum expectations are sleep and some sort of bath/shower-but not freezing!! On checkout I explained to Stuart who left me speechless when he just said well thanks for letting us know—no apologies, no offer of compensation or refund at all!! I won’t be returning

The staff (when available) were friendly, the bed was comfortable, however, the bathroom had no adequate shelves for toiletries, The bathroom. Floor was grubby, the hot water was in short supply, but the worst part was the noise from the ground floor from after 11pm until 1am on Friday and Saturday nights. Loud heavy base, beam shuddering music accompanied by loud, screatching, out of tune voices. We complained on Saturday morning and the noise was reduced on Sunday night. £552 for 3 nights, room only it is an experience Not to be repeated.