Marriott's StreamSide Evergreen at Vail

The streamside Evergreen at Vail was very comfortable, with a full kitchen and bedrooms. Our room had stacked washer and dryer. Also, it was conveniently located near Beaver Creek and West Vail. The concierge was expecially helpful with suggestions for hiking. The only negative point - we couldn't see the nearby creek from our room. However, we could see it when we went to the outdoor pool. Lovely place!

We recently stayed at Marriott's StreamSide in Vail, CO, and were granted a late checkout. However, when we returned to our room before the agreed time, housekeeping had removed all our items, including over $300 worth of food and drinks plus some personal items. The hotel manager, Daniel, initially promised compensation and a free stay but has since been unresponsive. This lack of follow-through is highly disappointing and unprofessional. I would not recommend this hotel due to their poor handling of guest issues.

We had a fabulous time staying here! Check in was a breeze, and JJ at the counter made it easy. We needed a unit that had few/no stairs, and she accommodated us! We used the hot tub several times in the four days we were there and saw some wildlife there, too! Our unit was clean and very comfortable. The beds, bedding and pillows were amazing. We would absolutely book this again.

My Mom is a Marriott Vacation Club member, which is why she picked this location for our family Easter trip. We had a situation where my ski flew off of the shuttle where it was not properly secured. I had my skis on the back of the shuttle, and when we arrived at the property, only one of my skis was there. The driver and I went back to look at the pick up location, to see if the missing ski was left behind. When we got back to the resort, my boyfriend and I looked up and down where the shuttle drove between the pick up and drop off spot. We found my ski propped up on a wood post on the side of the frontage road. Someone had saw it on the road, pulled over, picked it off the road, and propped it up. I did find there was damage on the ski and reported it to the front desk, and hoped I would receive compensation for the repairs as the damage was a result of falling off of the Marriott shuttle. I had to get my skis repaired at the shop, resulting in losing a ski day, and personal money on the repair. These were brand new skis and bindings and after communicating with Liberty Mutual, they denied my claim saying that Marriott was not responsible, and would not reimburse for the damages. The reason I write this review is because my Mom had reached out to the property GM directly, who said he would get back to her but never did. She had her own issues with a mouse in the condo and never received any acknowledgement of the situation or mine. Mistakes happen, but this is a big mistake and a very dangerous one that should be addressed. A ski flying off of a shuttle can cause serious damage and the outcome could have been much worse if the car behind us had not stopped before hitting the ski. I wish this property would acknowledge and apologize for the inconvenience that was caused, and I hope they learn from this, and look at the safety of their ski racks so this never happens again.

We love this resort, I do have a few suggestions, however. There aren't any balconies at this building. If that is important to you, try the other building. The TV are not smart tvs. The pool has been out of commission since April, so everyone is in the one hot tub and it is on occasion crowded. The views from the hot tub are gorgeous! The staff is friendly. The unit is extremely clean and updated. Housekeeping did ask us to take out all trash and recycling and run the dishwasher before we left. The location is just perfect a 4 mile bike ride along the bike path into the 2 main villages. We have stayed here before and will return again. The shuttle is nice, but not always prompt. We had quite a wait at Vail transportation center to get home. there was a greyhound there going to Dallas at the same time, so the transportation center was really crowded. There was also another family waiting for our shuttle with a crying baby. A few more activities on the schedule would be nice. The saunas and fitness room are nice. The fitness room is a good size and has everything you may need.

We spent the Thanksgiving Week at this Marriott Vacation Club Property. We had a wonderful stay. The condo was in excellent condition. The staff were friendly and helpful with local information and recommendations. The Shuttle Bus ran every 15-30 minutes and dropped off both at Lionshead and Vail Village. The Shuttle Drivers (John & Paul), we’re a great help providing excellent recommendations on dining and things to see. The property is near two grocery stores (5 minute drive), and a few nearby restaurants/fast food locations. The gas fireplace in the condo was a nice feature, especially considering we came from Florida! We had an excellent stay and plan to return in the summer to golf, fly fish and hike.