ذا سيباستيان - فيل

Great hotel. Great location. Excellent staff. The pool and spa are a big plus. Close to hiking trails and restaurants. Fun summer trip.

The Sebastian Hotel did not disappoint. The staff were exceptionally friendly and efficient throughout our stay. The public areas and pool deck are beautifully maintained, creating a welcoming and relaxing atmosphere. The rooms are spacious, with excellent beds, high-quality linen, and great sleep comfort. A nice touch is the in-room fridge, stocked with a complimentary soft drink that’s replenished daily. Tea and coffee-making facilities are provided, along with a lovely selection of Molton Brown amenities in the bathroom. The hotel is centrally located and within easy walking distance of shops, restaurants, and key attractions. Although the room was comfortable, it was a bit dark due to the small windows and lacked a view. There are signs of minor wear and tear, but overall, the hotel remains clean, spacious, and very well maintained. We were part of a wedding party, so we didn’t get a chance to try the hotel’s food offerings. We’ll definitely return to Vail, and The Sebastian will be our first choice for accommodation again.

I recently visited this property to celebrate a wedding, but my stay was definitely not without its challenges. The HVAC system was down for about three days, and on top of that, both elevators were out of order for most of my stay. To make matters worse, there was no hot water available for a bit, which, of course, was a bit of a nuisance. So, why do I still give it five stars? It’s simple: the staff. Even in the face of all these issues, the team here went above and beyond to make sure everything was handled as smoothly as possible. They were incredible, offered up alternatives, and did their best to make the situation bearable. Yes, there were hiccups, but the way the staff managed things and kept us updated made all the difference. When you're staying at a property dealing with issues beyond their control, customer service is what ultimately makes or breaks the experience. And in this case, I was truly impressed by how they handled everything. They did compensate us fairly for the issues, and I would definitely consider staying here again, especially if these issues are resolved in the future. Thank you, Richard, for dealing with my crazy family, and making me amongst others feel heard.

We recently stayed at this hotel while attending a wedding, choosing to extend our stay to explore Vail. Unfortunately, our experience was consistently disappointing, and I feel compelled to share the full scope of what occurred. However, I will say that the staff definitely made the stay more pleasant and tried to accommodate the best they could hence giving it 4 stars. In addition, there were several members of the staff that agree there are issues at the hotel. 1. Reservation Issues We had a room block for the wedding, but the booking link did not work properly. Around January 2025, I called the hotel directly. A staff member assisted me and provided a confirmation number, but I never received a confirmation email. When I followed up, the second representative couldn’t find any reservation under my name. If I hadn’t double-checked, I would’ve arrived with no room reserved. This was both frustrating and stressful given the nature of our trip. 2. A/C Problems Upon arrival, we discovered the air conditioning wasn’t working—and no one informed us at check-in. Only when we asked at the front desk were we told it would be fixed the next day. It took two full days, and even then, it never cooled below 71 degrees (despite being set to 65). We had to sleep with the windows open, which only opened 4–5 inches and faced a busy road. Traffic noise and warm temperatures made for uncomfortable nights. Others from the wedding party also had to be moved due to extremely hot rooms. 3. Bellman & Room Upgrade Confusion Victor, the bellman, was excellent—friendly, informative, and welcoming. We appreciated his tips. However, we never received the water we requested to be sent to our room. I had upgraded our room but wasn’t informed of what the upgrade entailed. When Victor showed us in, the connecting room was unlocked, so he left it open, assuming it was part of the upgrade because we didn't know what the upgrade included. We didn’t use it, except to take the water that was there since ours never arrived. Kimberly later kindly provided bottled water from the lobby when we walked down to request it. 4. Concierge Unavailable We attempted to reach the concierge, Steve, multiple times, both in person and via phone. He was never at the desk when we asked, and despite leaving messages, he never returned our calls. 5. Room Assignment Mix-Up Robert from the hotel called about the attached room, but I missed his call and returned it shortly after. He was busy, so I hung up and went to the lobby—only to overhear him discussing my situation with the mother of the bride (MOB). He incorrectly assumed we thought the extra room was ours and stated it was meant for her mother, who had to have her room switched three times. He also claimed it was a handicap-accessible room, which I confirmed it was not after personally showing the MOB. Another person attending the wedding heard be at the desk and said I ditto everything she said, she was having the same frustrating experi

It’s a beautiful, quiet and clean hotel. The entire staff is friendly, happy and helpful. The concierges, Mark and Steve, are exceptional. They were helpful before our arrival and enjoyable and informative during our stay… very nice to see people enjoy their jobs. Umbrellas were available during those rainy moments…greatly appreciated. We will be back!!!

Loved the design and decor. The library book area was great.