Gravity Haus Vail

This was the worst experience of a stay I've ever had. We had an experience with the front desk person named Taylor who couldn't be more rude if she tried. She was rude at every opportunity she had. We had two shoes in the tote bag they have in the rooms. I asked if they charged if we took them and she said yes but didn't know how much. I said no problem I'm leaving out our stuff at the lobby for a little bit and then when we get the car we could transfer everything in there. Taylor responded by saying "well you already have your shoes in the bag" indicating that wasn't allowed which is funny. I took the shoes out and left them with our bags and car seat. When we came back she brought half our stuff and had our shoes with the soles in the car seat on top of our jackets. When I said wow I didn't want to put them on my expensive jacket, instead of saying I'm sorry which would have been the end of it, she said "well I had to touch your shoes"!! Then continued to argue her point. This is in addition to our rooms water pressure in shower and sink being so slow that it took 3-4 minutes for my short hair to get wet. We were actually thinking of becoming members here but that will not happen nor will any of our family who also stay at least once a year there. If you enjoy being reprimanded by front desk people you should definitely stay here and ask for Taylor to help you.

Things were okay until check out and I somehow ended up with $300 in extra charges. I wouldn’t recommend. Not worth it for plenty reasons but this is the biggest. Honestly am so upset that I chose this place to be where I decided to stay to get married.

Gravity Haus Vail is gorgeous! It's right in Vail... a great location for walking around and the room was HUGE. The floors in the bathroom were heated and there were really nice soaps and stuff in the bathroom.

Highly recommend staying and will definitely be coming back in the near future. Everyone and everything class service

The staff were exceptional and made my daughter and mine’s stay for Mother’s Day very special!

Insincere and criminal- broken promises and psycho (Al and the maid where very nice ) the rest of the staff where horrible criminal and inhumane - awful and rude and insincere and uncomfortable to be around -