Casa Volante Hostal

Para comenzar el apartamento te lo entregan sucio, la cama de matrimonio hundida, ya que el somier estaba roto, el recogedor y la escoba negra de la suciedad. Las fotos que os muestran en los anuncios no son lo que os vais a encontrar. Valparaiso es un lugar sucio y poco seguro para el turista, casi todo cierra a las 7 p.m. En definitiva, nada recomendable este lugar, una pena que lo dejen tan abandonado.

Great hostel for sleep Best sleep I've had in months.

Freundliches Personal.

I booked a 7-night stay at this hostel over New Year's for CLP 307,732.00, but my experience has been nothing short of a nightmare. I'll admit upfront: I made the mistake of not remembering a small note about their special New Year's cancellation policy when I booked months ago. However, when I canceled my reservation well in advance, I received no warning, pop-up, or reminder that I was forfeiting the entire payment. This oversight could have been prevented with better communication, but instead, I was left with no booking and no money. I reached out to the hostel, explained the situation, and made every effort to come to a fair agreement. I even requested to have my original booking reinstated, as I've already paid in full and wasn't asking for anything extra. Despite my polite requests, they flat-out refused to help in any way. Their response made it clear that they don't care about their guests or the fact that this is a significant amount of money for most people. Mistakes happen, and I was more than willing to meet them halfway, but their complete lack of empathy or willingness to find a fair resolution was appalling. If you value fair treatment and customer service, avoid this hostel at all costs. They'll take your money without a second thought, show no respect for the effort you've made to resolve an issue, and leave you high and dry. One star is generous—I wouldn't recommend this place to anyone.

Super friendly and helpful multilingual staff! One of the comfiest warmest beds I've ever slept in at a hostel. Great kitchen, bathrooms, and terrace. Super cool public restaurant space. Great location. Just be aware that it is in the middle of a hill (like everything in Valpo) if you have super heavy luggage. Beautiful aesthetics

Chuveiros não esquentam. A cortina do banheiro estava tomada por fungos. O atendente do café da manhã é xenófobo e trata mal pessoas que não falam espanhol. Gatos sobem nas mesas onde as pessoas fazem as refeições. Pêlos de gatos por toda parte. Nojento.