Divya Sutra Suites on Robson Downtown Vancouver

Very poor staff, not helpful at all. We booked two nights first, then had to move to our up graded unit which cost three times the amount, full apartment, but have to pay for everything extra, stove, pots, microwave, kettle, why tell people you have booked a kitchen when nothing works until you pay for every item extra. The room is not an upgrade, it is actually the same as the cheaper one. We had to wait and put all our belongings into storage or 4 and half hrs, to move to our up graded unit, because the manager told us there were no units available. Through trip. Com there are units available right away, even the day before or after. Totally unprofessional, we finally got into our unit 4:45pm when had other units available, or at least have that unit cleaned first, when we’re just changing rooms. Very bad service, when do you have to write a good review before you move into your room. That should be illegal.

ห้องกว้างสบาย ผ้าห่มบางไปนิด กลางคืนหนาวมาก แต่โดยภาพรวมดี

除了location 地點佳之外，其他沒有什麼好的，設備、房間老舊，使用廚房瓦斯爐 還要額外收取費用

The hotel is has very bad smell on floor 7, I don’t know how the other floors would be. During my staying , the heater was broken and the hotel offered only a heating fan as big as two of my shoes. The AC can’t efficiently make the room warm as well. So unless you will stay from May to September, don’t go there. However, the hotel is located at a very convenient place, but if you are fine with thin walls and charged kitchen.

服務還好，設備有些舊卫生还行

They refused my checkin early and I have a disability even though I called before I did the reservation and they told me it’s not problem we can let you in early for Extra $30 charges. They left me with no choice but go to my friend house and after all they refused to cancel my reservation.