Basin Harbor

The staff here is outstanding, they went out of their way to help us. Looking forward to going back.

Over the years, Basin Harbor has been a wonderful getaway. This year, on the plus side, a resort fee now includes use of canoes and kayaks, one of our regular activities. Other changes are not well handled. We took a daily resort credit in lieu of a bed-and-breakfast rate, but staff didn't know how to apply it. We went through multiple printouts of our bill in order to use the credit and correct a huge "self-tip" by our server at breakfast, . We'll be back to Basin Harbor, but we'll review every item on our bill.

A really beautiful venue we attended for a wedding. The grounds are truly beautiful and manicured, and every staff member was top shelf! Everyone we met who attended gave nice reviews for their accommodations and we viewed some that were very, very nice. We lost out, sadly. That said, our unit was an absolute disaster! I replied to Basin Harbor's post-stay survey but have had no response. I normally give rave reviews to places we've stayed around the world; BUT, our unit at $330+ per night after taxes was horrible. We stayed, in basically an upstairs attic space with no refrigerator, no coffee maker (they were in the hall outside the room to be shared and the coffee maker didn't even work!) There was no TV which was ok in a rustic place but not even 2 seats to sit for us both in the unit. The attic ceilings were so low, I continually hit my head and literally had to kneel(!) to see my reflection in the bathroom mirror to shave our comb my hair. I have pictures if you don't believe it. The shortage of convenient electical outlets in this attic space that really should only be rented to a single person who doesn't mind all of these inconveniences and at a much lower rate. Truly overpriced for this unit. We were there for a wedding and my wife could not see her reflection either in the tiny mirror to prepare. We did not complain since this was a celebratory event and we were sure to tip all of the wonderful staff; BUT feel like we really got mistreated even though we booked with very ample time for this event. If you go to Basin Harbor, do NOT accept accommodations listed as Penfield Place, particularly the 2nd Floor which we had no warning of. Had a wonderful weekend for this event but the absolute worst accommodations.

This resort is a hidden gem. We enjoyed our stay

Love this hotel! It’s such a beautiful place, both inside and out. The views are absolutely breathtaking—truly something that stays with you long after your visit. The staff were warm and welcoming, from check-in to dining at their restaurant. We stayed back in 2019, and I’ve been dreaming of returning ever since—this time with our toddler. Can’t wait to come back!

The property is scenic, but the cabin was tiny and shabby and so overpriced. One redeeming thing was the abundance of activities and the wonderful dining experience.