Fairfield Inn & Suites Victoria

They did not have my reservation from *******. I had my email with confirmation and number. I had to book two single rooms. I received an email from the hotel asking me about my stay. So, where was my reservation?

Property was clean and front foyer smelt good. Could tell right away that the facility was old upon walking into front door, but again it was very clean. Elevator had some issues and was operating very slowly. However, manager did have a sign posted that they were aware of the issue and a tech has been contacted. Room was clean. However, upon going to bed we were unable to close the curtain due to some of the curtain was missing. Therefore, a bright light shine in the room all night preventing sleep. Then there was a drawer on the dresser that refused to stay closed so we kept running into it when walking thru the room. The stay was short and served it's purpose but Management needs to look into doing some upgrades. Breakfast was done well and served timely.

The employees were very nice, but the bed was terrible. It felt like about a 30-year-old mattress. I didn’t sleep much at all. The lotion in the bathroom was half used. The towels were crispy. They were not soft at all and there were bugs on the floor, so it apparently had not been swept or mopped