Herdade Do Freixial - Turismo Rural

Les suites sont 2 chambres rajoutées sous la terrasse où se trouve le jacuzzi que vous entendez glouglouter toute la journée. De plus,le taux d'humidité à l'intérieur y avoisine les 100%,donc tout sent le moisi! La propreté de la chambre est de plus très approximative.

Spectacular! The river view is breathtaking. Feels like you’re miles away from civilization (but a matter of minutes ) in this one of a kind resort! Beautiful!

Descanso Muito bem situado, apartamentos muito bons

Beautiful but needs love The location and obvious vision are stunning. Service excellent. Beds and pillows very comfy. Sadly the place seems to be past it's prime, overall the property is just a bit... tired. Shower door came off track when we opened it. Hot tub nice but not very clean. Pool freezing this time of year. We don't mind shabby chic and the kids had a great time. Would love to see the place brought back to its glory, such a beaitiful peaceful location and great staff. Huge potential.

Publicidade verdadeiramente enganosa! Não tem qualquer tipo de atividade disponível, ao contrário do que é anunciado e nem o Bar da piscina funciona em qualquer momento do dia (não há staff disponível segundo indicam). A limpeza dos quartos não é devidamente realizada, sendo que só as camas são feitas (nada é limpo nem lavado). Inclusivamente, foi-nos atribuído um quarto dos mais recentes e caros com vista rio, com um problema no WC, estando o chão sempre alagado (tivemos de pedir por duas vezes até que fosse chamada a manutenção para resolverem o problema). O espaço não vê manutenção nem limpeza há demasiado tempo, existindo candeeiros, cadeiras, chapéus e vários passadiços partidos; os jardins estão ao abandono e as atividades lúdicas também. A falta de manutenção compromete a segurança do espaço, seja dos passadiços ou da casa na árvore, que foi entretanto desmontada depois da nossa reclamação. Poderíamos aceitar estas condições se o preço não fosse 277€/noite!!!!! Um verdadeiro engodo! Para uma semana de férias em família, um local verdadeiramente desartroso.

We stayed as a family of 9 in 2 apartments and 2 rooms for 6 nights. It was the 4th year that we stayed in the region in locations on the upper end of the spectrum (approx. 270€ per night/room). Our expectations were high due to the great website and the price we paid for it. Overall we were quite disappointed with our stay, as the experience did not match what was announced. Being fair, some aspects were positive: - The location – close to Vila Nova de Mil Fontes, services, restaurants and beaches. - The view and balance with the surrounding nature. - The friendliness and diligence of the staff. - The swimming pool layout. - The breakfast. Unfortunately these did not make up for the rest. We were frustrated by several negative points: - Facilities in overall poor condition and degraded, some posing risks to customers (example: stairs with broken boards and loose screws and full of splinters). - Treehouse space inoperative and destroyed. - Most of the grass dried and arid. - Rooms with furniture needing repairs, and one incident with water leak in one bathroom. - Low standard for the cleaning service, only doing the bed and not vacuuming properly the rooms. - One incident with cockroaches in one of the bathrooms with rotten furniture under the sink. - Multiple services unavailable - poolside bar permanently closed, no yoga classes, no food delivery service by surrounding restaurants. We complained to the management and they were quite receptive to our criticism, and we were reimbursed in 10%, promosing us that they would work on all the points above. We were told that they were operating since 2010, and the biggest problem of this property is that the Website is showing it during its glory days, more than a decade ago. We felt deceived, as there is a blatant desinvestment in maintenance and services by the management at the expense of the customer. We paid premium, and we were expecting premium; instead we got below average standards which you can find for a third of the price. I really hope they can turn it around for the survival of their business and the friendly staff who are working there.