Grand Serenaa Hotel & Resorts, Auroville

Thank you for your hospitality. I enjoyed myself very much.

This is my Second time here and it's even worst This feedback's only for The two ladies at the front desk my whole family truly appreciate both of you😊 K&M) Rooms were So poor Ac was 0/0 And the worst part is the restaurant people and the two local Madam's at the restaurant full of attitudes and their whole team plus the Food was so out of taste 000/000 The only good about this Grand Serenaa is the lobby where we got to encounterd by two LADIES we got a good chit chat where my daughter truly adored them. #last but not the least #A Big shoutout to Karthika and Mercy for the smooth checked in the mean time welcome was full of sugar so we told to change when the honest reply was (there was no other welcome drink) But Mercy bought water for us that was truly amazing of Her Thank you Karthika and Mercy Shoutout to you both

We stayed in this facility for 3 days and let me start by giving the only positive thing of this place, the location and the room that we stayed. Now the cons of this place. 1. Check-in time was supposed to be at 2 PM but the room was ready only by 6 PM 2. When the kids wanted to get into the pool the staff started asking us get out of the pool even when we told them that the check-in was delayed 3. When we ask for anything over the phone with the reception, those things should be asked multiple times. 4.The complimentary breakfast was terrible with the same menu everyday and nothing in terms of taste. 5. During the last day when we asked for couple of water bottles the receptionist started saying that they can’t provide new bottles and it is against their company policy. 6. The outside corridors and the balcony were so dirty that we couldn’t walk with bare foot 7. The behaviour of the staff was also not as desired. I would suggest any one planning to check-in to this resort/hotel would be better to find some place else where the facilities will be good at the same or lower price.