Ratonda Centrum Hotels

Todo bien en general

Хороший отель, не плохой завтрак. Отличное местоположение.

Hotel was nice and the receptionist was very helpful. However when I arrived there were a few items left on the table included 2 miniature bottles of red wine which I thought were complimentary. There were other items including wine in the fridge which I assumed was the mini bar. Yes there was a price list on the table which I didn't read as I just assumed it was for the mini bar and not for the items on the table . It wasn't until I'd left the hotel did I realise that I had been charged for these items. Other hotels I've been have had complimentary items left out for guests so I don't think it was unreasonable to assume that these items are complimentary. If they can't fit everything into the mini bar then there should be a big sign that these items are not complimentary and are actually part of the mini bar. I complained via email which got me nowhere. I wonder how many other people have been caught out by this crafty ploy.