Holiday Inn & Suites Virginia Beach - North Beach

Location was good. Facilities were decent. The entire place is due for a remodel. The room furniture was definitely getting pretty worn. The hotel was very busy, but the areas around the pool were routinely very dirty, despite the constant presence of the pool attendant.

No real complaints . Will stay here again with the kids, pools were awesome!

Nice pool areas and right on beach

We have been coming to this hotel since 2004. But since the new management has taken over the hotel is terrible. We found a huge cockroach in the bathroom. Then when I called the front desk the gentleman was extremely rude and informed me they never had this problem before but if I say that is what it was then he guess that’s what it was. Which after looking at reviews they have had this complaint before. Then proceeded to tell me I don’t know what you want me to do. We also asked for a room on the ground floor due to having small children which they said was no problem but when we came to check in we was on the 5th floor and informed us they don’t meet request even if we reserved the room 3 months ahead of time. It’s crazy to pay the amount of money to stay in this hotel and have to deal with so many issues when you are suppose to be on vacation. It’s not worth the money at all!

I am currently in day 4 of my 5 night stay at the Holiday Inn & Suites North Beach and unfortunately the most I can give is a 2 star review for my stay. The bad: Upon arrival we were disappointed at the status of our room. We paid for an ocean front room, but our sliding glass door has been broken since we arrived. There have been 3 maintenance men here everyday to fix it but it cannot be fixed. Picture showed the door is bent at the bottom. Every morning we have to go down to the desk to ask for new towels and to take our old ones. Our room has not been serviced once since we have been here. We arrived on Monday for a 4 pm check in. Our room was not ready until 5:15 and we had to stand outside with our luggage and wait. When we got up to our room the shower was filled with sand. The elevators are hot and very smelly with wet moldy carpet on the bottoms. Everyone races into the small elevators because the doors slam shut on you quickly after opening. Getting our luggage up only one story to the 2nd floor was an hour long chore and we were drenched in sweat. Inside the shower I looked up and see black mold growing on drywall ceiling. Photo attached. The vents are covered in dust. Rooms are not clean. Feels damp. A woman named Marcie reached out to me mid week to ask me how my stay was going and I say 2 stars. She asked why and I listed everything above and she never responded again via text. Breakfast is 20 dollars per adult and you cannot take any food to go. The good: kids eat free for all meals which is awesome. Hotel in great location and end of boardwalk. The square whale is a great place to eat. The kids camp is 5 stars with great workers. They are the reason for my 2nd Star. The gym is only ok but random dusty electrical cords just messed about. Photo attached. Also has a movie room next to kids camp. This is a great hotel for kids but it could be done so much better with more care. It almost seems like the hotel has too much to handle. 3 pools all great for kids but 2 pools very dirty. Never saw one person cleaning pool at any time. Dead roach floating in pool. Tons of sand and bugs. All you have to do is skim it every few hours. Inside pool is cool but bottom very dirty. Can tell hasn’t been cleaned in ages. It seems the staff is always struggling and behind. The hotel needs major updating which hasn’t seemed to be done in 25 years. Carpets old and very musty. Sad because the hotel has great potential but is aging badly. There is great stuff here but a hotel room should always be clean and ready for its guest. Free of mold and caked on dust. Having your room serviced daily is to be expected. Too bad.

Booked 2 oceanfront suites , the beds aren’t comfortable, rooms are a bit dated and the sleeper sofa in living room is almost impossible to sleep on and doesn’t fit 2 adults at all , very small , the greenery cafe which is the breakfast spot is $20 a person !! And it’s a buffet style with just a few options that is normally supposed to be free , the view is beautiful from the room and of course the ocean itself is wonderful , the pools are ok a bit dirty and over crowded at times but fun for kids , it’s a decent hotel for parents with smaller kids since there are some fun kids activities , it’s ok but will definitely stay somewhere else next time , not really worth what you pay especially since breakfast isn’t free which would have made a difference