Royal Club Hotel

Communication was a bit difficult as the staff’s English was limited, but despite the language barrier, they did their best to explain everything and were very kind. Both breakfast and dinner were not excellent, but they were satisfactory. The room was spacious and clean, which we appreciated.

A full spa experience. It was very nice. Breakfast and dinner were included in the price. It is a true spa with multiple pools and types of saunas. The room was large with a nice desk and a full kitchen. Small balcony. Very convenient to the sights. Convenient parking. The food was good. A good place to stay for a few days to see all of the Danube Bend.

The staff were great very helpfully

Ich war mit meiner Familie Ende Mai 2024 für 2 Nächte dort und es war alles andere als ein "Wellnesshotel". Die Zimmer waren sehr dreckig und überall gab es Spinnen und Ameisen! Wir wurden erst am Ankunftstag darüber informiert, dass es am nächsten Tag für 7 Stunden kein Wasser geben wird, da dies in der Ortschaft abgedreht wird. Hätten wir das früher gewusst, hätten wir wo anders übernachtet. Wir mussten nach Eimern fragen, damit wir beim WC herunterspülen können, der "Wellnessbereich" konnte nicht genutzt werden. Nachdem das Wasser aufgedreht wurde, kam 2-tagelang nur braunes Wasser aus den Leitungen, obwohl wir es mehrmals minutenlang haben laufen lassen. Duschen war somit unmöglich. Erst auf Nachfrage und ewig langer Diskussion haben wir vom Hotel eine "Entschädigung" in Höhe von 6€ pro Zimmer und Nacht angeboten bekommen. Ein Witz, dafür dass wir dreckige Zimmer hatten, nicht duschen und aufs WC gehen und auch nicht den Wellnessbereich benutzen konnten. Der Aufenthalt war alles andere als Urlaub und angenehm. Auch der Knopf vom Aufzug hat kaum funktioniert und das Essen war für ein 4-Sterne Hotel nicht gut.

Location: the hotel was in a great location, within walking distance of the bus stop, restaurants. Room: spacious, well equipped; however, the heating could not be controlled properly, even with the thermostat turned off the room was hot. Food: not of the quality you would expect from a 4 star hotel - for dinner they certainly provide a buffet of fried/cooked mirelite dishes, the taste of which was in some way objectionable (e.g. the food was either salty or unsalted; the soup was dilute etc.), all in all with a small selection. Wellness: basically well equipped, but the staff there were rather unfriendly. Massage: a rip-off - we booked a simple back massage (HUF 8,000 /person), the masseuse offered the oil for a 25 minute relax massage without any extra information. It was only afterwards that we saw on the invoice - which we almost had to beg to be sent 4 days after we had checked out - that the service was charged at HUF 9,000 / person. Staff: they were relatively nice on the spot, but after a complaint on the phone they put the blame on the guests (the hotel said "the prices are displayed everywhere", yet the staff failed to inform us that the massage oil was not included in the service, meaning that the massage would be charged at a higher price). In summary: we spent 2 nights at the hotel, left with a bitter taste in our mouths: on a scale of 5 I would give it a 2, but due to the financial loss, the poor information given to guests and the poor complaints handling by staff, I would not recommend the place.