لان رونج ريزورت آند سبا فونج تاو

مراجعاتلان رونج ريزورت آند سبا فونج تاو

لان رونج ريزورت آند سبا فونج تاو

03 Hạ Long, Street, Thành phố Vũng Tầu, Vung Tau, Vietnamعرض تفاصيل الفندق
لان رونج ريزورت آند سبا فونج تاو
لان رونج ريزورت آند سبا فونج تاولان رونج ريزورت آند سبا فونج تاولان رونج ريزورت آند سبا فونج تاو
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1 ليلة

تقييمات الضيوف لان رونج ريزورت آند سبا فونج تاو

7.8/10
جيد
86 تقييم
التقييمات الموثوقة
الموقع7.9
المرافق7.7
الخدمة7.6
النظافة8.1
تصنيف حسب:
ترتيب حسب:
جميع التقييمات(86)
تقييمات إيجابية(75)
تقييمات مع صور / فيديو(43)
إقامة رائعة!(17)
مسبح نظيف(15)
حمام سباحة رائع(15)
قريب من الشاطئ(14)
إطلالة رائعة على البحر(13)
بيئة راقية(6)
طعام رائع(5)
هادئ ومريح(4)
تقييمات سلبية(11)
مستخدم نزيل
Standard Queen Room Hillside (Across Street)
تم التسجيل الوصول أكتوبر 2025
عائلة
7 تقييم
5.0/10
تم النشر في 30 نوفمبر 2025
This hotel lacks consideration as they didn't even provide enough toothbrushes for the children. I was given a free massage voucher and when I used it, the massage staff demanded a tip, which was very unpleasant! Tips are not something that should be expected, and if the customer gives it, you should accept it! This is the worst hotel. 子供が居るのに人数分の歯ブラシすら用意されていない配慮に欠けるホテル。無料のマッサージの券を渡され使ったらマッサージのスタッフからチップを要求されとても不愉快でした!チップは要求するものではなくお客様がくれるなら受け取るべきだ!最低のホテル
ترجمة
رد من مكان الإقامة: Dear Valued Guest,We are very sorry to hear that your recent stay at Mercure Vung Tau did not meet your expectations. Please accept our sincere apologies for the inconvenience regarding the children’s amenities and for the uncomfortable experience during your spa session.Regarding the children’s toothbrushes, we appreciate you bringing this to our attention. We have reviewed our housekeeping procedures to ensure that all family amenities are provided fully and consistently for our guests.In relation to the spa, we would like to clarify that the spa is an independent partner operating within the hotel premises. However, we hold our partners to the same high standards of service as our own team. We sincerely apologize for the misunderstanding about tipping. Tipping is not mandatory, and we have already shared your feedback with the spa management to ensure their staff follow the correct service guidelines and avoid similar situations in the future.Thank you for taking the time to share your feedback. It is truly valuable in helping us improve. We hope you will consider giving us another opportunity to welcome you back for a better experience.Best regards,Thien DaoAssistant Guest Relations Manager
مستخدم نزيل
Superior King Room With Hillside (Across Street)
تم التسجيل الوصول مارس 2025
عائلة
1 تقييم
7.5/10
تم النشر في 19 أبريل 2025
Reception service is bad, swimming pool is small, good to have a private beach but it’s not clean - a lot of rubbishes, e.g nilon bags.
ترجمة
رد من مكان الإقامة: Dear valued guest,Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your stay at Mercure Vung Tau. We regret to hear that you were disappointed with the reception service, the size of the swimming pool, and the cleanliness of the private beach. Please be assured that we take all guest concerns seriously, and we will address these issues with our team to ensure a better experience in the future.We understand the importance of a clean and welcoming environment, and we are committed to improving the cleanliness of our beach area. Your feedback is invaluable to us as it helps us improve our services and maintain the quality our guests expect.We hope you will consider giving us another opportunity to serve you in the future, and we truly appreciate your constructive comments.Best regards,Thien DaoAssistant Guest Relations Manager
مستخدم مجهول
غرفة رجال الأعمال بسرير بالحجم الملكي وتطل على البحر
تم التسجيل الوصول أبريل 2025
رحلة عمل
20 تقييم
10/10
متميز
تم النشر في 8 مايو 2025
Very nice relaxing surroundings. Good service and convenient location.
ترجمة
6/8
رد من مكان الإقامة: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager
مستخدم نزيل
Standard Queen Room Hillside (Across Street)
تم التسجيل الوصول أغسطس 2025
أزواج
7 تقييم
10/10
متميز
تم النشر في 10 أكتوبر 2025
Location and service is good but special for me is breakfast very very good 👍👍
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager
مستخدم نزيل
Standard Queen Room Hillside (Across Street)
تم التسجيل الوصول يناير 2025
عائلة
4 تقييم
10/10
متميز
تم النشر في 15 فبراير 2025
Sooooo Happy😄 Excellent hotel, excellent service, very suitable for relaxation.
ترجمة
6/8
رد من مكان الإقامة: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager
Noel san
غرفة ديلوكس كينج بإطلالة على البحر
تم التسجيل الوصول ديسمبر 2024
عائلة
9 تقييم
7.5/10
تم النشر في 8 يناير 2025
Nice hotel right in front of the sea. Those who have accessibility needs may find it difficult to stay at this hotel since there is lots of stairs across the resort. Staff are generally friendly with limited English ability. They willingly helped to carry luggage to the room. Check in and out took longer than expected, especially check out took around 20mins on weekday, they should consider having express check out. The view from the seaside room is nice and chill. Breakfast has good variety of Vietnamese and western spread.
ترجمة
رد من مكان الإقامة: Dear Noel-san,Thank you for your thoughtful review of your stay at Mercure Vung Tau. We are delighted to hear that you enjoyed the location of the hotel. As the property is built on a slope and was renovated from an older structure, we understand that the number of stairs may be a consideration for some guests. We are also mindful of accessibility for guests with disabilities, and we make every effort to accommodate them on the ground floor for easier access to their rooms.We have taken note of your comments regarding our staff’s English proficiency and have shared this feedback with our Talent & Culture department for additional training to ensure better communication in the future.Lastly, we appreciate your feedback regarding the check-out process. We will share your comments with the relevant department to further improve this aspect of our service.At Mercure Vung Tau, we are committed to providing the highest standard of service, and your feedback is invaluable to us. Thank you again for sharing your thoughts, and we look forward to welcoming you back soon.Best regards,Thien DaoAssistant Guest Relations Manager
مستخدم نزيل
Superior King Room With Hillside (Across Street)
تم التسجيل الوصول ديسمبر 2024
أزواج
1 تقييم
10/10
متميز
تم النشر في 15 يناير 2025
Good view
ترجمة
رد من مكان الإقامة: Dear Valued Guest, Thank you for your rating and we are glad you enjoyed your stay at Mercure Vung Tau. We hope to welcome you back soon!Best regardsThien DaoAssistant Guest Relations Manager
Denis Sh
Standard Queen Room Hillside (Across Street)
تم التسجيل الوصول ديسمبر 2024
عائلة
12 تقييم
10/10
متميز
تم النشر في 15 يناير 2025
Great location and the best private beach spot in Vung Tau. Service is perfect, rooms are nice, so I would reccommend choosing this hotel for staying in Vung Tau.
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for your rating and we are glad you enjoyed your stay at Mercure Vung Tau. We hope to welcome you back soon!Best regardsThien DaoAssistant Guest Relations Manager
CalvinDuong
Standard Queen Room Hillside (Across Street)
تم التسجيل الوصول أكتوبر 2025
عائلة
1 تقييم
10/10
متميز
تم النشر في 25 نوفمبر 2025
Excellent with private beach.
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager
mtarge
غرفة ديلوكس كينج بإطلالة على البحر
تم التسجيل الوصول سبتمبر 2025
مسافر منفرد
5 تقييم
8.0/10
جيد جداً
تم النشر في 3 نوفمبر 2025
Bot run down and overpriced
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience did not meet your expectations. Your comments regarding the condition of the hotel and the pricing are important to us, and we truly appreciate you bringing them to our attention.Please be assured that we are constantly working on improvements, and your feedback will be shared with the relevant teams to help us enhance the quality of our services and facilities.We would welcome the opportunity to speak with you directly and learn more about your stay, so we can address your concerns and hopefully restore your confidence in us.Warm regards,Thien DaoAssistant Guest Relations Manager
Richard P.
غرفة ديلوكس كينج بإطلالة على البحر
تم التسجيل الوصول أكتوبر 2024
أزواج
2 تقييم
10/10
متميز
تم النشر في 11 نوفمبر 2024
Amazing reception to celebrate our wedding anniversary. Our room was decorated and full of nice details for the occasion.... Thank you so much Mercure Vung Tau Resort, we areally appreciate it. Great value for money, nice staff, amazing food and amazing facilities with swiming pool and in front of the sea... all perfect... Will comeback...
ترجمة
رد من مكان الإقامة: Dear Mr Richard,Thank you for your rating and we are glad you enjoyed your stay at Mercure Vung Tau. We hope to welcome you back soon!RegardsThien Dao Assistant Guest Relations Manager
مستخدم نزيل
Standard Queen Room Hillside (Across Street)
تم التسجيل الوصول مارس 2024
عائلة
6 تقييم
10/10
متميز
تم النشر في 4 أبريل 2024
The room was excellent, from design to cleanliness, love the body wash and shampoo. One of the most comfortable hotel room with silence air conditioning system. And I don’t doubt that they have an excellent housekeeping team in this property. However, the restaurant staff need to improve their service ! Sorry but you really needs a major improvement for F&B team in all areas related there. Otherwise, thanks for a comfortable stay. Huge thanks to the bell service for carrying my luggages across the street and up the hills !
ترجمة
رد من مكان الإقامة: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, i also share your feedback about restaurant service to F&B team for their improvement action. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Duyen Nguyen (Ms) Front Office Manager
Tracynguyen2412
غرفة ثنائية فخمة مطلة على البحر
تم التسجيل الوصول نوفمبر 2023
رحلة مع الأصدقاء
5 تقييم
10/10
متميز
تم النشر في 25 ديسمبر 2023
I booked 3 deluxe twin rooms with seaview for 2 nights to celebrate my birthday with friends. I got warm welcome from Ms. Duyen (Asistant Guest Relations Manager), Ms. Chi Receptionist and Mr. Vinh Bellman. Ms Duyen helped us arrange our room with nice view and she made me surprised with the cakes. Ms. Chi checked in for us very fast and professional. Mr. Vinh help us deliver all heavy luggages to our rooms and call electricty car fo us. Also thank for Mr. Hoang FB Manager for taking care of us about breakfast. Our stay was so pleasant in Mercure Vung Tau. And we really enjoy our stay much because of them. But there's a small problem that I made reservations on trip.com for my stay 22-24Dec, but my working schedule was changed so I contacted Ms. Trang Lam Reservation to support to change to 20-22Dec, she asked me to contact with trip.com. After I contacted trip.com, they helped me contact hotel again to change. Sometimes, I know if both side agrees to change, I can change althought my booking policy shows not amend. But trip.com said that the hotel didnt agree to change. And I asked her for a solution that I can pay more to change or not, she just sent me an email with room price for 20-22Dec, didnt tell me that I can cancel old reservation to make a new reservation or not. Finally, I had to change my schedule, only stayed in hotel 1 night and left Vung Tau 3:30AM for taking my flight on 24Dec.
ترجمة
6/7
رد من مكان الإقامة: Dear Tracynguyen2412,It thrills me to see that you enjoyed your time with us.Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Especially Ms. Duyen/AGRM; Mr. Hoang/FBM and Chi, Vinh from FrontDesk team, Trang Lam from Reservation team; they are continue to inspire and motivate their team member to deliver exceptional experience for the guests.We hope to have an opportunity to welcome you back to our hotel again soon!Sincerely,Hieu Nguyen (Mr.)Duty Manager
James 9999
غرفة ديلوكس كينج بإطلالة على البحر
تم التسجيل الوصول أغسطس 2023
رحلة مع الأصدقاء
61 تقييم
10/10
متميز
تم النشر في 24 سبتمبر 2023
Very good location and very very good service, The level of service from the staff was quite high.
ترجمة
رد من مكان الإقامة: Dear Value Guest,Thank you for choosing Mercure Vung Tau for your trip and for taking the time sharing your experience. It is a pleasure to read such a nice review from you.We are cheerful to know you had a memorable stay with us and that all the resort facilities as well as the services met your expectations.Your review is truly an encouragement for us to continue striving to deliver outstanding service and to create a remarkable experience for all our guests.Once again, thank you and we look forward to welcoming you again soon.Best Regards,Hieu Nguyen (Mr.)Duty Manager
مستخدم نزيل
غرفة عائلية مطلة على البحر
تم التسجيل الوصول فبراير 2024
عائلة
2 تقييم
9.5/10
مميز
تم النشر في 15 مارس 2024
The location is great and the hotel has a rustic charm but modern. Only feedback is that the breakfast variety is not so good.
ترجمة
رد من مكان الإقامة: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, i also share your feedback about breakfast to related team for their improvement action. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Duyen Nguyen (Ms) Front Office Manager